Business Services Manager

Enfield, CT, United States

Business Services Manager

Department: Sales

Location: Enfield, CT

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This position is located on-site in Enfield, CT.

ABOUT THE COMPANY

Cirtec Medical is more than just another design shop or contract manufacturer, we offer a uniquely comprehensive range of vertically integrated capabilities. Cirtec Medical specializes in complex, difficult to produce components and devices in today-s most advanced product technologies including, neuromodulation, implantable drug delivery, cardiac rhythm management, ventricular assist and interventional devices and delivery systems. We have the capabilities needed to bring products to full production, including assembly, packaging and testing, and in-house sterilization.

Our employees have the expertise needed to design innovative devices, solve complex design challenges, and help bring our customers- devices to market. If you are interested in working in a fun, challenging, fast-paced environment with a company that is growing and providing leading edge technology, Cirtec is the company for you!

JOB SUMMARY

This position is responsible for being the primary point of contact for strategic account support. Supporting

the organization by building strong customer relationships and regular communication with key

stakeholders. This individual will work closely with Business Development, Operations, Supply Chain, and

Finance to drive production and engineering initiatives. The role focuses on meeting site revenue and

profitability objectives, and exceeding customer expectations for delivery and service. This role will support

the quoting process, product cost models, customer forecasting, and assisting Operations with customer

communication strategies and recovery plans as needed. Finally, this individual will be responsible for

developing and updating strategic sales reporting tools. This position primarily requires an onsite presence,

but there is also flexibility for remote work when necessary. This position primarily requires an onsite presence, but there is also flexibility for remote work when necessary.

ESSENTIAL RESPONSIBILITIES

Build and maintain relationships with key customer contacts to manage expectations, drive growth

within the customer portfolio, and communicate customer needs to the rest of the organization.

Monitor customer portfolio revenue and profitability to ensure we are meeting organizational

objectives. Develop and present pricing strategies accordingly.

Meet with key accounts regularly, virtually and in person to understand their needs and provide

insight to Business Development related to risks and future growth.

Supports the annual budgeting process by being the primary author of customer demand forecasts.

Maintains and updates product forecasts regularly to support Production planning.

Addresses customer concerns and requests by coordinating internally, driving activity and timely

communication. Escalates major customer topics that require executive engagement.

Coordinates Quarterly Business Reviews (QBR) with key account and internal site department

managers.

Works with Business Development and Legal to establish or update supply agreements with key

customers.

Regular in-person engagement and collaboration with site management and Sales team.

Complies with company, quality and safety standards, policies, and procedures.

Other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities

listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform

the essential functions of this position.

QUALIFICATIONS

Bachelor-s Degree, MBA preferred; or 8+ years of direct medical device manufacturing experience.

Experience working in the medical device industry or a similar regulated industry. A background in

Class II and III medical device development or manufacturing is a plus.

Program Management skills - ability to understand, review, and manage budgets and timelines.

Microsoft Project and general software skills required (Word, Excel, PowerPoint etc.)

Excellent communication skills both written and verbal. This is a customer facing role.

Contract Manufacturing (CM) Operational experience is a plus.

Experience with financial models, gross margin analysis, and cost of goods variables.

Experience quoting product design and development activities.

Experience building product cost models.

Multitasker

Self-motivated

Ability to plan and organize in ambiguous situations.

Exceptional communication and problem-solving skills

Critical thinker

Some travel may be required.

WHAT WE OFFER

A fast-paced work environment

Paid time off

401(k) retirement savings with a company match

Clean, and well-lit production areas

Training and career development, with onboarding programs for new employees and tuition assistance

Financial security through competitive compensation, incentives and retirement plans

Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

WORKING ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an individual encounters

while performing the essential functions of this position.

EEO STATEMENT

Cirtec Medical Corporation is an Equal Opportunity Minority/Female/Individuals with

Disabilities/Protected Veteran and Affirmative Action Employer

Cirtec Medical Corporation considers for employment and hires qualified candidates without regard to

age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected

veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all of its related

companies fully endorse equal opportunity for all. Cirtec Medical provides reasonable accommodation for

qualified individuals with disabilities and disabled veterans in the job application process

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