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Carter's/OshKosh
Atlanta
QUESTIONNAIRE-6-38 03 **Serving the needs of all families with young children,** Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values t
Job Source: Carter's/OshKoshHoneywell
Atlanta
Sr IT Analyst for Honeywell International, Inc. (Atlanta, GA) RESPONSIBILITIES: •Partner with business and stakeholders to gather project requirements. •Partner with the businesses to translate business requirements into solutions. •Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implem
Job Source: HoneywellPDS Tech Inc
Atlanta
PDS Tech Commercial, Inc.is seeking a highly skilled **Senior Analyst** with a strong background in Accounts Receivable (AR) to join our dynamic team. The ideal candidate will possess advanced analytical capabilities and a deep understanding of AR processes. This role requires a detail-oriented individual who can effectively manage AR functions, an
Job Source: PDS Tech IncAmerican Heart Association
Atlanta
**Overview** As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career. The Americ
Job Source: American Heart AssociationIRIS Consulting Corporation
Atlanta
Must sit in Atlanta GA or Minneapolis MN The role of the Senior Technical Product Engineer is to support and enable business change. The Business Analysts are responsible for eliciting requirements from business owners for projects and then performing the necessary analysis and documentation to ensure the changes are made. Work with Business and IT
Job Source: IRIS Consulting CorporationHome Depot
Atlanta
**Position Purpose:** This position prepares economic and financial analyses and forecasts for use in the development of financial business decisions. **Key Responsibilities:** + 25% Oversee the administration of financial policies. + 25% Conducts special financial studies and coordinates with other departments in the preparation of statistical stu
Job Source: Home DepotInsight Global
Atlanta
Job Description User Onboarding -- create user credentials in one of categories above. Help them get started by providing clear instructions and documentation. Also in early phases, guide them through the process to ensure they understand how to use the product effectively. * User Support -- address user concerns promptly. Provide proactive solutio
Job Source: Insight GlobalNewell Brands
Atlanta
Newell Brands is seeking a Senior Financial Analyst to support our Outdoor & Recreation brands (Coleman®, Contigo®, and Marmot®). The role is global with additional support to the domestic go-to-market team. The Financial Analyst works cross functionally with Brand Management, Customer Strategy & Planning and Sales teams on innovation, activation,
Job Source: Newell BrandsAtlanta
**Position Purpose:**
The Sr. Analyst, Customer Site Operations, is part of The Home Depot's (THD) Online Interconnected Experience organization, specifically our Strategy & Operations team. This person will play a lead role in managing and monitoring the health of the Mobile App, from an operational lens without ownership of the Mobile App. The purpose of this position is to provide an effective link between feedback from our customers and translating them into actionable insights for our product partners, Call Center teams, and Business Stakeholders. This person will be responsible for managing an offshore team that performs daily operations and support of testing, analyzing errors, utilizing tools, and reviewing issues voiced by customers. This person will also partake in cross-functional meetings related to prioritizing fixes on the Mobile App.
**Key Responsibilities:**
+ 35% Build Relationships- Collaborate with Business product management, Vendors, Voice of the Customer, and IT engineering and operations teams to deliver the common online business goals. Proactively analyze and identify quality risks and develop business cases to address. Closely work with Customer Service Representative teams and appropriate tools (VoC) to analyze, identify, categorize customer issues and prioritize and channel it to appropriate teams for resolution.
+ 35% Single Point of Contact for Site-Proactively identify site related issues and drive for quicker resolutions based on the severity by engaging appropriate teams (Business, Vendor and IT issues). Participate in root cause analysis of high priority issues with Technology, Vendor and Product teams to ensure cross-functional representation. Partner with various business teams to accurately measure business impact for high priority incidents or issues.
+ 10% Communication-Communicate to all levels of business, IT and vendor teams.
+ 20% Process Oriented - Create and implement operational processes to drive optimal customer satisfaction, revenue, throughput and performance. Define SLAs for issue resolution and ensure they are met.
**Direct Manager/Direct Reports:**
+ This position reports to Sr. Manager Site Operations.
+ This position has 0 direct reports.
**Travel Requirements:**
+ Typically requires overnight travel less than 10% of the time.
**Physical Requirements:**
+ Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
**Working Conditions:**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ Bachelor's degree in business or computer science, or equivalent education
+ 2-4 years of Mobile App and/or online operations experience
+ Advanced understanding of business operational concepts
+ Advanced understanding of end-to-end customer purchase flow, customer path to purchase, fulfilment types etc.,
+ Experience working in a customer focused ecommerce position
+ Experience working in an online retail environment
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
+ No additional education
**Minimum Years of Work Experience:**
+ 4
**Preferred Years of Work Experience:**
+ No additional years of experience
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Strong customer centric focus
+ Self Motivated
+ Ability to identify opportunities to automate
+ Proven track record of taking ownership and driving meaningful results
+ Exceptional interpersonal, communication skills
+ Ability to collaborate and work with team
+ Street smarts and willingness to roll up your sleeve and do what's necessary
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
Email Alert for Customer Site Operations, Sr Analyst_ jobs in Atlanta
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