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Customer Support Specialist

Tempe, AZ, United States

What: Dispatch Operation Specialists (customer support specialist)

Where: Tempe, AZ 85284

Schedule: 4-10s, NIGHT SHIFT, 10:30 PM to 9 AM, either Sun-Wed or Wed-Sat (subject to change)

**Hybrid after training, 2 days in office, 2 days work from home

**Training details are still being finalized

Paying: $20.82/hr not flexible, firm pay

Duration: 4-month contracts, possible extensions, strong possibility to convert to FTE (thats the goal!)

Must Haves:

-1+ year of recent relative experience working in a call center for a large enterprise reputable company

-Excellent phone presence is a must! This team is the white glove customer service team for Amazon

-Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.

-Must be a quick learner and able to work a heavy amount of OT and throughout the holidays

Job Description:

On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B. This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles. We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners

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Customer Support Specialist jobs in Tempe, AZ, United States

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