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System Soft Technologies
fort worth, tx
City of Fort Worth Help Desk - Onsite Technician Zipper Building - Fort Worth, TX Contract - Can be extended. Title: IT Helpdesk Technician Description: Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and f
Job Source: System Soft TechnologiesLHH
dallas, tx
LHH is working with a client in Dallas, TX that is seeking a IT Support Specialist for a long term contract. The role is on site 5 days a week close to Uptown in Dallas. As the IT Support Specialist you will be responsible for: Responsible for providing a high level of support for 100+ end users in multiple locations Provide hardware/software supp
Job Source: LHHFrontline Source Group
dallas, tx
IT Support Specialist Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Developme
Job Source: Frontline Source GroupAcquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdCareer Techniques Inc.
dallas, tx
*Full-Time, In-Office 5 days/week position - No exceptions* The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. Re
Job Source: Career Techniques Inc.HealthMark Group
Addison, TX, United States
Job Description Job Description COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of health in
Job Source: HealthMark GroupSpero Technology
Fort Worth, TX, United States
Work schedule - Monday - Friday 8 AM to 5 PM - in the office. Flex time is allowed. Travel may be necessary when other offices require on-premise technical support. Work Sponsorship -Plummer will only employ those who are legally authorized to work in the United States. Job Description •Provide phone, in-person, and virtual technical assistanc
Job Source: Spero TechnologyOSI Vision
Fort Worth, TX, United States
Job Description The primary objective of this role is to deliver technological support services across a designated geographical area. By providing high-quality assistance and managing diverse responsibilities tailored to the unique needs of each office, this position aims to enhance overall productivity, satisfaction, and security for the facilit
Job Source: OSI VisionBedford
Job Description Job Description Salary: $40,000 - $50,000
Enjoy a Fast-Paced Professional Environment?
Are you technically savvy and wanting to work with some of the IT Support Industry's latest technology?
Want to be part of a professional team in an established, high-growth company?
We're one of the area's top Managed Technology Services Firms and we're looking for our next IT Support Specialist . We are seeking a motivated and experienced IT professional that can provide excellent customer service with a strong focus on the latest IT technologies. We offer a professional work environment with the ability to advance within. We offer Cloud Services, Onsite Server/Network install, On-premise Helpdesk, Onsite Technicians and Remote Support. We are proud to be an employee and customer driven company.
Job Summary
The IT Support Specialist position provides technical support and troubleshooting for customers with exceptional customer service.
* This is an in office position *
Responsibilities and Duties
Provides remote/phone/onsite computer support for employees of corporate customers.
Provides Cloud application support for Microsoft 365 and Azure
Provides support for Microsoft Operating Systems (Windows 10/11, Windows Server 2016/2019/2022, MacOS).
Provides support for Apple and Android mobile devices including configuration and email sync.
Provides and adheres to cybersecurity standards.
Handles 15-20 issues per day efficiently and appropriately.
Utilizes Azure Active Directory and Active Directory databases to reset passwords and create users.
Assists users in adding and changing network printers.
Provides technical support for VPN and remote connectivity issues.
Controls client computers utilizing remote access tools.
Provides VoIP phone support and troubleshooting
Troubleshoots remote access connectivity problems.
Performs troubleshooting to isolate and diagnose common system problems.
Documents client issues in our online ticketing system
Communicates with everyone effectively, timely, and consistently
Maintains a calm, positive attitude at all times.
Continuously achieves industry knowledge and certifications
Qualifications and Skills
* In order to be considered for the position and move forward in the interview process, qualified applicants must complete an assessment*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience:
1-3 years of technical experience. 1 year experience in helpdesk environment with ITIL Certification preferred.
Technical Skills Required Knowledge:
Networking- Intermediate
Server- Intermediate
Exchange – Intermediate
Microsoft 365 - Intermediate
Desktop support- Advanced
Preferred but not mandatory:
Experience with ConnectWise or other PSA
Experience with RMM (Remote Monitoring and Management) system
Technical certifications, such as CompTIA, CCNA, M365, MCSE/MCITP
Other Skills and Abilities:
Outstanding oral, written, technical, and business communication skills.
Superb customer service skills.
Strong technical and customer interaction skills.
Self-starter with excellent organizational, administrative and interpersonal skills.
Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
Ability to multi-task and work in fast paced environment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
IT Support Specialist jobs in Bedford
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