District Service Manager - Charlotte, NC - Full-time

Charlotte, NC, United States

** District Service Manager - Charlotte, NC - Full-time**

**Job Category****:** Management **Requisition Number****:** DISTR001907 Showing 1 location **Job Details**

**Description**

**DISTRICT SERVICE MANAGER - Charlotte, NC - Full-Time**

Position located at Charlotte Douglas International Airport

Salary based on qualifications and experience

Weekend and Holidays required as needed

**COMPANY BACKGROUND**

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

We are headquartered in St. Paul, MN and have operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

**BASIC FUNCTION**

The District Service Manager (DSM) will maintain Smarte Carte equipment (strollers, carts and massage chairs) and manage the daily work of direct reports, to include professional development. We are looking for the right person to join our team, so we are willing to train that candidate on the technical side of this position.

**KEY RESPONSIBILITIES**

* Overall responsibility for the financial performance of assigned locations, with the expectation to deliver excellent results vs. annual and strategic plans.

* Leadership and coaching to direct reports.

* Inspect and perform maintenance on all equipment, including carts, cart management units, strollers, and massage chairs.

* Clean carts, strollers, massage chairs and CMUs to ensure clean and functional equipment is always available for customers.

* Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.

* Complete and submit all necessary reports in an accurate and timely manner.

* Maintain record completion of daily tasks, equipment meter readings, and service history of all equipment.

* Develop and maintain strong relationships with key stakeholders (customers, clients, and peers).

* Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.

* Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.

* Assist with the installation of new locations or the upgrade of existing locations.

* Other duties as assigned.

**EXPERIENCE/QUALIFICATIONS**

* Minimum 2 years in a customer service role required

* Minimum 2 years of field based product support experience (route) preferred

* Minimum 2 years of supervisory experience

* Basic understanding of electro/mechanical assembly, troubleshooting and repair

**PERSONAL CHARACTERISTICS**

* Demonstrate strong business acumen as defined by a proven track record of success in an operational environment

* Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.

* Excellent verbal and written communication skills.

* Organized and able to manage multiple priorities effectively.

* Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis

**LEADERSHIP CHARACTERISTICS**

* **Results Oriented**: A driver who possess the ability to take actions and implement effective solutions in a timely manner.

* **Problem Solver**: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.

* **Analytical Thinking and Decision-Making**: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.

* **Teamwork and Interpersonal Skills**: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.

* **Ethics**: Highest level of professional integrity and honesty as well as personal credibility.

**EDUCATION**

* Two year degree in business or related field, or relevant experience in lieu of preferred

**LICENSES & CERTIFICATIONS**

* Valid Driver's License required

* Ability to get airport badge

**BENEFITS**

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

**Skills**

**Required**

**Time Management** *Advanced* **Flexibility** *Advanced* **Data Analysis** *Advanced* **Problem Solving** *Advanced* **Decision Making** *Advanced* **Communication** *Advanced* **People Management** *Advanced* **Customer Service** *Advanced* **Education**

**Experience**

**Required**

**2 years:** Customer Service

**2 years:** Previous supervisory experience

**Preferred**

**2 years:** Field based product support experience (route) preferred

#J-18808-Ljbffr