PIMO Director

Philadelphia, PA, United States

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CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

The purpose of this position is to lead and manage the Performance Improvement Management Office (PIMO) to drive innovation and leverage standard processes (internal and external) across operating functions

What you’ll do

Identify, develop and lead initiatives to drive continuous improvement in process, cost and efficiency

Ensure all initiatives remain on schedule and appropriately coordinated to ensure that issues are addressed, raised and resolved, and that the program is completed successfully.

Support key client meeting materials & presentations

Support key strategic client initiatives as needed

Proactively engage platform teams to support key initiatives

Create account team communications to facilitate cultural understanding of client and account team expectations

Draft Internal Team Communications including Senior Leadership team messages, team newsletter and accolades, Town Halls, etc.

Support Change management for client team including stakeholder mapping, training on IFM model, etc. 3. Polices, Procedures & Standards

SPOC for all account Policies, Procedures, Playbooks and Controls and coordinating the ongoing updates

Ensure operations follow Policies, Procedures and Legislative requirements

Lead Quality Management program and processes

Ensure exceptions and incidents are reported to the required parties and managed effectively to minimize business impact 4. Performance Management

Oversee critical metrics & SLA reporting including technology plan for data collection and reporting process – monthly, quarterly & annually

What you’ll need

May be responsible for a mix of direct and matrixed reports. Leads by example and models behaviors that are consistent with the company's values.

Bachelor's degree (BA/BS) preferred. Minimum eight years of related experience.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service and excellence shapes our approach to every opportunity.

CBRE offers excellent and comprehensive benefits including Health Insurance, 401(K), Dental, Vision, Life insurance, and more!

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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