Warehouse Customer Service Representative - 1st Shift
Lewisville, TX, United States
Warehouse Customer Service Representative - 1st Shift | United States | US2071050
At Kuehne+Nagel we are resourceful, diligent, and thorough. Our work ethic is built on ceaseless hard work and dedication to our craft. If you have a relentless mindset for excellence in customer service, consider joining us at our site in Lewisville, Texas!
YOUR ROLE
As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday - Friday, 9:00 am - 5:30 pm. The pay rate is $17.00 per hour.
YOUR RESPONSIBILITIES
Delivery cancellations requested by the customer
Compile, sort, and verify accuracy of data to be entered
Provide delivery packing lists, BOL and POD requests
Handle tracking number requests
Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports
Compile statistics and prepare reports for management
Provide status checks
Upgrade the shipping method of transportation
Provide back up support for all accounts other than primary
Other duties asassigned
YOUR SKILLS AND EXPERIENCES 2+ years of full-time customer service experience in a warehousing or distribution environment
Intermediate skills in Microsoft Word and Microsoft Excel
Experience with Manhattan or any Warehouse Management System (WMS)
Strong ability to quantify results and create accurate reporting
English fluency (written and verbal)
GOOD REASON TO JOIN
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite
ABOUT KUEHNE+NAGEL
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
[email protected]