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Topgolf
Memphis, TN, United States
Job Responsibilities Develop and implement operational strategies to improve efficiency and effectiveness. Provide leadership and direction to department heads and staff, fostering a culture of collaboration and continuous improvement. Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corr
Job Source: TopgolfKuraray America, Inc.
Olive Branch, MS, United States
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
Job Source: Kuraray America, Inc.Libertas School of Memphis
Memphis, TN, United States
Background: Libertas is a public charter school serving the Frayser neighborhood in Memphis. Our mission is to be a school for human flourishing: cultivating minds, hands, and hearts for lives of wonder, work, and love. We offer a rich, rigorous, and personalized liberal arts education through the method of Dr. Maria Montessori, with an attachment
Job Source: Libertas School of MemphisZips Car Wash LLC
Memphis, TN, United States
Job Details Job Location TNMEM Whitten - Memphis, TN Remote Type Fully Remote Position Type Full Time Education Level 4 Year Degree Travel Percentage Road Warrior Job Shift Any Job Category Management Description Position Summary The Operations Director will plan, direct, coordinate and provide leadership to the assigned area, over
Job Source: Zips Car Wash LLCGoodfruitgrows
Memphis, TN, United States
As the Director of Operations at Good Fruit Electric, you will play a pivotal role in overseeing the day-to-day activities of our electric motor repair shop. You will be responsible for managing all aspects of the repair process, from receiving motors to final quality control, ensuring efficiency, quality, and safety standards are met. The ideal ca
Job Source: GoodfruitgrowsArvato
Memphis, TN, United States
The Site Director is responsible for the oversite of all phases of warehouse operations including production, quality control, maintenance, receiving, picking and shipping. In addition, the Site Director will be responsible for annual budget planning and execution. They will work closely with the operations team to increase productivity and profita
Job Source: ArvatoCencora
Olive Branch, MS, United States
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and ani
Job Source: CencoraArvato Bertelsmann
Memphis, TN, United States
Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) Arvato Bertelsmann Director of Operations in Memphis , Tennessee The Site Director is responsible for the oversite of all phases of ware
Job Source: Arvato BertelsmannMemphis, TN, United States
This role will be responsible for developing and executing Customer Operations strategies to drive growth and maximize profitability for installer and aftermarket customers with a primary focus on online, phone and email order channels. The Director will oversee a team of professionals and work closely with cross-functional teams to ensure the delivery of exceptional service and value to our customers.
TYPE OF POSITION: Full Time SUPERVISOR: YES
STATUS: Exempt Physical Exam: NO
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential function.
Lead consolidation and conversion of small customer accounts to eCommerce order channel.
Partner across the enterprise to improve end to end execution and outcomes of order to cash processes for aligned customer segments including sales, operations, finance, marketing, and IT teams.
Coach, mentor, and develop team members to enhance their skills and capabilities, fostering a culture of continuous learning and improvement.
Plan, direct, supervise and evaluate workflow of team. Coordinate workload activity with peers to ensure optimal resource balancing across Customer Operations team.
Establish and implement call flow standards and quality framework.
Monitor key performance indicators (KPIs) and metrics to track progress towards goals and identify areas for improvement and metrics development.
Collaborate with cross-functional teams to ensure alignment and integration of efforts to support implementation of new technologies and tools.
Prepare regular reports and presentations for senior management, summarizing performance, insights, and recommendations related to the aligned customer segments.
Develop and implement strategy for product support and claims processes for Highline Warren and private label brands. Oversee consumer claims processes and payments.
Ensure compliance with company policies, procedures, and regulatory requirements in all aspects of customer management.
Oversee order entry and RGA handling for customers.
MARGINAL FUNCTIONS
The individual may be asked to perform other duties as requested.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
An individual qualified for this job must be able to:
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
Analytical mindset, with the ability to interpret data, draw insights, and make data-driven decisions.
Proven ability to thrive in a fast-paced, dynamic environment, with a strong sense of urgency and a results-oriented mindset.
Proven leadership experience and track record of coaching for individual performance improvement and talent development.
Ability to think strategically and problem solve to improve customer experiences.
Ability to partner and influence across the organization. Develop relationships to improve end to end understanding of the business.
Demonstrated flexibility to adapt to shifting demands and competing priorities.
MINIMUM EXPERIENCE, EDUCATION, AND CERTIFICATIONS
An individual qualified for this job must have and maintain the following qualifications:
5+ years leading a customer service team in a call center environment.
2+ years leading leaders strongly preferred.
Proficiency in Microsoft Office Suite and CRM software; experience with Salesforce preferred.
Experience leading implementation of call center technologies and eCommerce solutions preferred.
Experience managing vendor / 3 rd party relationships.
PHYSICAL DEMANDS OF ESSENTIAL FUNCTIONS
The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a desk-based job and will require the individual to remain seated for long periods of time and have the manual dexterity to operate standard office equipment such as computer keyboard, mouse, calculator, phone, copier/scanner, and similar machines.
ENVIROMENTAL CONDITIONS
The environmental conditions described here are representative of those the associate encounters while performing the Essential Functions of the job.
The individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and/or office equipment noise.
ADA/ADAAA
The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act and Amendments.
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Email Alert for Director, Customer Operations jobs in Memphis, TN, United States
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