Senior Manager - Product Management - Travel & Lounge Services

Providence, RI, United States

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences that keep us connected to our customers and serve them at every touchpoint.

How will you make an impact in this role?

As a Senior Product Manager on the Lounge Services team, you will play a pivotal role in shaping the future of the Global Lounge Collection. You will lead the development and execution of innovative product strategies that enhance the end-to-end journey for our card members, ensuring seamless access and delightful experiences within our global network of airport lounges. Your responsibilities will include but are not limited to:

Driving the product roadmap: Define and prioritize product features and enhancements based on customer insights, market trends, and business goals to deliver a best-in-class lounge experience.

Cross-functional collaboration: Work closely with engineering, design, marketing, operations, and other team members to align on product vision, strategy, and execution plans.

Data-driven decision making: Use data analytics and user research to inform product decisions, measure performance, and iterate on features to continuously improve customer satisfaction and loyalty.

Stakeholder management: Engage with key internal and external partners to build strong relationships, gather feedback, and advocate for resources and support needed to achieve product goals.

Leadership and mentorship: Provide guidance and mentorship to junior product team members, fostering a culture of innovation, collaboration, and excellence.

Minimum Qualifications

Bachelor's degree in Business, Engineering, Computer Science, or an equivalent. Advanced degree preferred.

5 years of experience in product management, preferably in the technology or travel industry, with a proven track record of successfully launching and managing digital products or services.

Solid understanding of product management methodologies, agile development practices, and user-centered design principles.

Exceptional analytical skills with the ability to translate data insights into actionable product strategies and decisions.

Excellent communication and presentation skills, with the ability to articulate sophisticated ideas and influence collaborators at all levels of the organization.

Demonstrated leadership skills with experience leading cross-functional teams in a fast-paced, dynamic environment.

Proven ability to thrive in ambiguity, adapt quickly to change, and get results.

Preferred Qualifications

Experience working on products or services related to travel, hospitality, or airport operations.

Familiarity with emerging technologies such as mobile apps, biometrics, IoT, and machine learning, and their potential applications in enhancing customer experiences.

Knowledge of loyalty programs, membership services, or premium customer segments.

Experience working with global teams and managing products across multiple markets and regions.

Certification in product management (e.g., Certified Scrum Product Owner) is a plus.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the US is required as company will not pursue visa sponsorship for this position.

Job: Product

Primary Location: United States

Other Locations: US-New York-New York City, US-California-Palo Alto

Schedule Full-time

Req ID: 24005007

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