Global Digital Engagement Solution Architect

Indianapolis, IN, United States

Job Details

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

Associate Director - Global Digital Engagement Solution Architect

Consumers possess an increasingly digital attitude, and the majority expect real-time answers in their life. The need to engage in digital channels to connect and communicate with consumers is growing and becoming more sophisticated by the day. The digital engagement / consumer space is continuously evolving - new products in the marketplace, new platforms, changes to existing platforms, shifts in user loyalty, new data to report and new ways to interact with customers. Lilly recognizes the need to be present in Direct to consumer (DTC) marketing and also Disease state awareness through digital channels such as Social- Media (Facebook, LinkedIn, YouTube, Instagram, TikTok, WeChat, WhatsApp, Line etc., Websites, Search Engine Marketing (SEM), We strive to meet the needs of today's consumers when and where they want to engage.

The Global Digital Engagement Tech@Lilly team is globally focused and effectively building solutions / capabilities for Marketing, Corporate Affairs and Medical organization globally. The team owns all the consumer platforms, capabilities for the platforms and Tech@Lilly governance for consumer platforms.

Global Digital Engagement and Data is responsible for scaling technology innovation across affiliates at Eli Lilly & Company. You will primarily focus on the technology architecture of the public-facing presences of Eli Lilly & Company - including branded websites for pharmaceutical products, disease awareness campaigns, corporate communications portals, and other digital properties reaching our patients, their caregivers, and health care professionals. This position will report to the Tech@Lilly Sr. Director responsible for the website portfolio and also dive into broader across channels including Social Media, Search, Tagging, and Consumer Personalization. Additionally, this position will also provide technical direction and oversight to the Solution Engineering team based in India for all full-stack development needs.

In this role, you will:

Define, improve, and maintain development standards, workflow technologies, and continuous integration architecture to provide developers the tools and capabilities needed for large-scale software engineering with a focus on web marketing

Collaborate with other IT professionals and business partners to identify and document functional and non-functional requirements for new websites or web applications.

Develop and document high-level production specifications with attention to system integration, security and privacy controls, and feasibility.

Influence leadership and enterprise architecture through technical assessments, presentations, and oral and written communication.

Guide and mentor development teams to ensure consistency and technical excellence across multiple simultaneous projects.

Work in Agile Sprints with business facing project teams

Learn business processes - including content approval workflows, and leverage data to support business functions and marketing objectives.

Partner with and influence engineering teams to drive solution delivery.

Conduct research and oversee pilot projects to explore new technologies, business processes, and enhancements that lead to better customer experiences, increased developer efficiency, and more robust operations.

Ensure custom developed software meets all requirements of quality, security, scalability, etc.

Leverage your expertise across the technology stack to assist with troubleshooting, edge cases, and escalations.

Collaborate with both internal and external technical teams to determine the viability of technologies and tools, and incorporate knowledge to assist with solution delivery efforts

Partner with vendor resources and external suppliers on solution development to ensure understanding of business objectives and technical direction for solutions

Stay abreast of tools and technologies to deliver the best solutions to business

Focus time on looking at future technologies / platforms

Your Basic Qualifications: Bachelor's Degree in Computer Science, Data Science, or a related field

6+ years' experience with cloud-based software engineering - including oversight of large-scale development efforts.

Significant experience with web-based software development

Familiar with online marketing, advertising, and web analytics.

Experience in applying quality and compliance requirements, especially in regulated software development.

What You Should Bring: Web marketing, social media, and online promotion experience will be acknowledged

Contentful and Adobe product suite experience

Familiarity with technical architecture associated with databases and analytics environments.

AWS, Azure, and Kubernetes experience

Excellent knowledge of HTML/CSS, JavaScript, and UI/UX design principles.

Experience with JavaScript frameworks, such as React or Vue.

Experience with Platform as a service (PaaS), web server management (ADOBE, AWS, Heroku, etc.), and web server frameworks (Express, Koa, etc.)

Self-management and ability to work autonomously and with ambiguity

Vendor resource project oversight

A high level of intellectual curiosity, external perspective, and innovation interest

Strong analytical, problem solving and investigative skills

Solid background in Information Technology with demonstrated ability to quickly learn new technology and business process

Demonstrated interpersonal skills, teamwork and people development

Ability to communicate proactively and effectively with IT and business stakeholders

Additional Information: Travel Percentage: 0-10%

Hybrid schedule in Indianapolis

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women's Network, Working and Living with Disabilities. Learn more about all of our groups.

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