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Sam's Club
West Hempstead, NY, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Floral Park, NY, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubU-Haul
Rockville Centre, NY, United States
Compensation Range: $15.00 to $22.00 Hourly Location: 230-240 Maple Ave, Rockville Centre, New York 11570 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part
Job Source: U-HaulBrighton Health Plan Solutions
Melville, NY, United States
About The Role MagnaCare is seeking Customer Service Representatives to assist members, physicians, hospitals, and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations and appeals. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilitie
Job Source: Brighton Health Plan SolutionsAston Carter
Uniondale, NY, United States
Job Title: Claims Customer Service RepresentativeJob Description Join our team as a Property Damage Customer Service Representative, dedicated to servicing property damage claims efficiently. In this role, you will check the statuses of claims for updates, provide necessary information, and answer questions via phone and email, ensuring high-quali
Job Source: Aston CarterApple Bank
Town Of Smithtown, NY, United States
Smithtown, NY Salary Range: $24.50/hr - $31.32/hr The Customer Service Representative (CSR) provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services that add value to the customer, performing branch/platform related functions and processing account maintenance transactions. The incumbent c
Job Source: Apple BankLeviton Manufacturing Company, Inc.
Melville, NY, United States
Responsible for the daily handling of customer inquiries, such as order status, item availability, pricing, and credits. Ensures correct entry of orders requiring any special instructions, handling or routing and communicates it to the shipping DCs. Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
Job Source: Leviton Manufacturing Company, Inc.Sam's Club
Farmingdale, NY, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubFarmingdale, NY, United States
Customer Service Representative
Date: Jun 25, 2024
Brand: Essilor and Subsidiaries
Location:
Farmingdale, NY, US, 11735
Requisition ID: 851033
Position: Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.
GENERAL FUNCTION
We are looking for a committed, conscientious Customer Service Representative (Returns), whose priority is taking care of the needs of our customers. This role supports FramesDirect.com and is apart of the EssilorLuxottica Ecommerce portfolio. We are constantly seeking qualified eye care professionals to assist us in carrying out our mission to enhance our customers' eye care experience. Optical experience is REQUIRED in this position. The Customer Returns Associate will be responsible for processing both plano and prescription returns and adhering to our policies regarding returns and warranties. This position reports to the Operations Manager.
MAJOR DUTIES AND RESPONSIBILITIES
Answer customer calls through a phone queue process.
Process orders for plano and prescription products that are being returned.
Correctly identify and calculate discount amounts, re-stocking fees and promotional code values.
Inspect all inbound customer returned products for defects and/or incorrect prescriptions.
Place, track and expedite customer orders if requested by the customer.
Communicate order status and policies to customers.
Provide appropriate customer service to customers with knowledge, kindness, respect, sincerity, and helpfulness.
Adhere to the policies in place for acceptable and unacceptable returned merchandise.
Understand the products being offered on all FramesDirect.com family of websites.
Communicate with FramesDirect.com’s Ordering Department, Quality Control Lab, Customer Service and Vendor Returns concerning the status of customer order.
Communicate on-going product defects to the Product Team.
BASIC QUALIFICATIONS
High School Diploma or equivalent.
1+ year of Optical experience is REQUIRED for this position.
Experience using a Lensometer.
Must be able to communicate effectively with people at all levels.
Must be computer literate with all MS Office software programs including Excel, Word, and Outlook.
Intermediate math skills for calculating discounts, re-stocking fees, etc.
PREFERRED QUALIFICATIONS
Associates Degree preferred.
3+ years’ experience in Optical Sales and Customer Service.
Pay Range: 18.55 - 26.40
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Job Segment: Supply Chain, Supply, Ophthalmic, Operations, Healthcare
Email Alert for Customer Service Representative jobs in Farmingdale, NY, United States
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