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CSG International
Englewood, CO, United States
Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Our Technical Support Analyst will have a passion for customer service, performing analysis, a dedication to quality and continuous improvement of high-quality applications solutions and supporting processes in a De
Job Source: CSG InternationalOlameter DPG, LLC
Denver, CO, United States
Olameter is now hiring for a Technical Support Analyst! The Technical Support Analyst plays a crucial role in providing technical assistance and support to customers who are experiencing issues with software, hardware, or other technical products. They are responsible for diagnosing and resolving problems, escalating complex issues to higher-level
Job Source: Olameter DPG, LLCCSG International
Denver, CO, United States
Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Our Technical Support Analyst will have a passion for customer service, performing analysis, a dedication to quality and continuous improvement of high-quality applications solutions and supporting processes in a De
Job Source: CSG InternationalThe Learning Experience
Denver, CO, United States
Benefits: 401(k) Dental insurance Employee discounts Health insurance Paid time off Benefits: Childcare Benefit 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Wellne
Job Source: The Learning ExperienceFord Motor Company
Denver, CO, United States
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. What will you make today? Our Marketing, Sales & Service organization advances Ford’s reputation as a visionary vehicle and mobility services com
Job Source: Ford Motor CompanyOracle
Denver, CO, United States
Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and
Job Source: OracleKuraray America, Inc.
Denver, CO, United States
At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any
Job Source: Kuraray America, Inc.Inceed
Englewood, CO, United States
$21-$26/hr Englewood, CO (Remote) IT Support Analyst Inceed has partnered with a great company to help find a skilled IT Support Analyst to join their team! The IT Support Analyst position is responsible for ensuring team member satisfaction by providing technical support via telephone, email, and personal interaction. Responsibilities: Ticketi
Job Source: InceedDenver, CO, United States
Olameter is now hiring for a Technical Support Analyst!
The Technical Support Analyst plays a crucial role in providing technical assistance and support to customers who are experiencing issues with software, hardware, or other technical products. They are responsible for diagnosing and resolving problems, escalating complex issues to higher-level support teams when necessary, and ensuring customer satisfaction through effective communication and problem-solving.
This position will be working out of our office in Denver, CO, with some travel involved.
Responsibilities:
Maintain a high level of knowledge of supported applications through training, experimentation, test case review and involvement with the development team, support team and users.
Train users on supported applications.
Respond to customer inquiries and provide technical support via phone, email, or chat.
Troubleshoot and resolve software, hardware, and network issues.
Guide customers through step-by-step solutions and provide clear instructions.
Escalate unresolved issues to appropriate internal teams for further investigation.
Create detailed documentation of customer interactions and issue resolutions.
Create and maintain documentation for troubleshooting procedures.
Collaborate with cross-functional teams to identify product improvements or bug fixes.
Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.
Stay up to date with product knowledge, industry trends, and best practices in technical support.
Contribute to the development of self-help resources such as knowledge base articles or FAQs.
Requirements: Proven work experience as a Technical Support Analyst or similar role
Effective communication skills with the ability to convey technical information in a clear manner to non-technical individuals.
Excellent problem-solving skills with the ability to think analytically and logically.
Experience working on Tier 2 technical support of a SaaS product/platform.
Functional knowledge of SQL
Strong knowledge of computer systems, software applications, and network troubleshooting
Familiarity with remote desktop tools for providing remote support.
Demonstrated knowledge of operating systems (Windows) and common software applications.
Patient and empathetic approach when dealing with customers' technical difficulties.
Experience/Knowledge locating underground utility lines (gas/electric/water)
Must have a valid driver's license
Degree in Computer Science, Information Technology, or a related field is considered an asset!
Olameter is one of the largest meter servicing companies in North America with over 1,500 employees providing services in 30 states and provinces to over 300 utilities.
Olameter is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state/provincial, or local laws.
If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please contact us at 1-800-903-7003.
If you want to take the next step in your career, we encourage you to apply today! #INDHUS
Email Alert for Technical Support Analyst jobs in Denver, CO, United States
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