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KT Consulting
San Antonio, TX, United States
IT Hardware Specialist Job Description: Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status. May answer simple technical or functional questions and perform minor troublesh
Job Source: KT ConsultingHCLTech
san antonio, tx
Requirements Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2+years of experience in Help Desk or Desk Side Support positions with a high school diploma. Experience with Cleanroom protocols and procedure (preferred) Technical skills: Experience with IT infrastructure area support - DSS, Multiple Workstat
Job Source: HCLTechBridgehead IT
San Antonio
Job Description Job Description Salary: We are an award-winning, global provider of business and technology consulting services. This has been amplified through our industry-leading partnerships with Microsoft, HP, Cisco and Facebook Workplace. Position Summary: Because of our commitment to customer satisfaction, Bridgehead IT has grown into an i
Job Source: Bridgehead ITTriQuest Business Services
San Antonio, TX, United States
Job Title: Desktop Support Work Location: San Antonio, TX 78219 Term: Permanent Position In office; M-F, 8am-5pm No remote work Salary: $55k Job Summary: Become the unsung hero of our frontline as a Desktop Support Technician, where you'll tackle technical challenges head-on and provide essential hands-on support to keep our team operating
Job Source: TriQuest Business ServicesTEKsystems
San Antonio, TX, United States
**** THIS RESOURCE WILL NOT START WORK UNTIL THE END OF JULY **** Description: The client is looking for travel desktop technicians. The project is a Windows 11 migration of around 5,000 devices. There are 100 sites nationally, and these desktop technicians will be traveling 70% of the time to perform the migration tasks. They should have previou
Job Source: TEKsystemsIndotronix International Corporation
san antonio, tx
Job Title: EUC Support Engineer Location: San Antonio, TX 78202 Duration: 90 Days Contract to Hire Responsibilities On site (parks, resorts and Client buildings) daily installations for all hardware that is being refreshed, reimaged or memory installed On site (parks, resorts and Client buildings) Service Level desktop incident resolution for cast
Job Source: Indotronix International CorporationTEKsystems
San Antonio
**** THIS RESOURCE WILL NOT START WORK UNTIL THE END OF JULY **** Description: The client is looking for travel desktop technicians. The project is a Windows 11 migration of around 5,000 devices. There are 100 sites nationally, and these desktop technicians will be traveling 70% of the time to perform the migration tasks. They should have previous
Job Source: TEKsystemsIndotronix International Corporation
San Antonio, TX, United States
Job Title: EUC Support Engineer Location: San Antonio, TX 78202 Duration: 90 Days Contract to Hire Responsibilities On site (parks, resorts and Client buildings) daily installations for all hardware that is being refreshed, reimaged or memory installed On site (parks, resorts and Client buildings) Service Level desktop incident resolution for cast
Job Source: Indotronix International CorporationSan Antonio
Job Description Job Description Salary:
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
Position Summary
The Onsite Desktop Support Specialist is responsible for delivering on-site technical support to clients. Their key focus is to optimize workstation performance, address hardware and software issues, and ensure client satisfaction. By building strong client relationships, proactively resolving technical challenges, and staying updated on industry best practices, this role contributes significantly to Bridgehead IT’s mission of delivering exceptional high-quality service.
Key Responsibilities
Provide on-site technical support to clients, addressing workstation hardware, software, and peripheral device issues.
Diagnose and resolve technical issues efficiently and effectively, ensuring minimal disruption to client operations.
Support a wide range of hardware and internal/external software.
Responsible for time management and effectively documenting daily activity in a ticketing system.
Collaborate with third-party vendors and service providers to ensure the timely delivery of hardware, software, and support services to meet client needs.
Follow established and documented policies and standard operating procedures.
Interact with customers in support of both routine and reactionary service-based issues.
Participate actively in self-development and educational activities to stay current with new/existing technologies.
Collaborate with management to optimize service delivery processes, identify opportunities for automation, and enhance overall client satisfaction.
Respond to emergency situations, such as system outages and security incidents, with a sense of urgency and precision.
Develop and document technical processes and procedures as needed.
Maintain quality service by following organization standards.
Perform other related duties as assigned.
Skills and Qualifications
Associate or bachelor’s degree in computer science or a related field, or equivalent relevant experience is preferred.
3 to 5+ years of experience in IT customer support and computer systems administration.
In-depth knowledge of workstation hardware, software, and operating systems.
Relevant technical certifications are preferred.
Possess a customer-centric focus, with a keen understanding of client needs and a commitment to delivering high-quality service.
Working knowledge of cloud-based technologies (e.g., Office 365, VMware, Hyper-V, Azure, AWS) is a plus.
Proficiency in various Windows-based operating systems and familiarity with Linux or macOS.
Strong skills in providing end-user support, addressing user inquiries, and resolving issues promptly to ensure customer satisfaction.
Ability to work after hours to meet customer requirements and participate in on call duties when scheduled.
Exceptional troubleshooting and problem-solving skills.
Excellent written and verbal communication skills, with the ability to convey technical information clearly to both technical and non-technical clientele.
Strong interpersonal skills to collaborate effectively with team members, clients, and management at various organizational levels.
Ability to work in a fast-paced environment while maintaining quality customer service.
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
Desktop Support Specialist jobs in San Antonio
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