Cloud Support Site Lead / Deputy Site Lead (WA)_

Redmond

As a trusted Microsoft partner in the Federal space, the Site Lead drives operations both on a local and cross-site level in support of Microsoft’s Government Cloud Collaboration Center (GC3) that provides end-to-end operational support for Azure core. Operational support is comprised of workstreams: Live Site Engineering (to include incident management), TechOps/SIM (deskside and secure space support), Network Management, Identity Management, Customer Experience (CXP) and Azure Engineering Learning (Training).

**Duties and Responsibilities**

+ Senior resource on-site who is accountable for day-to-day operations and program oversight

+ Ensure there is global operational coverage of all workstreams 24x7, to include onsite shift coverage for locations within your region

+ Building partnerships and liaising with customer team leads to determine solutions for issues that may arise

+ Understanding operations at the tactical level

+ Build scalable and sustainable internal processes to ensure operational efficiencies

+ Facilitate program communications and provide regular status reports as required to include briefings to the customer

+ Foresee and analyze project risks, develop risk management plans and mitigate subsequent issues

+ Initiate meetings with customer when needed

+ Shape established metrics from collection to dynamic dashboards to include KPI/SLA tracking

+ Drive operations and special projects to expand our capabilities

+ Seek growth opportunities for our employees and the business

+ Partner with leadership team and regional Delivery Manager to ensure the best operational outcomes for the program

+ Oversee the regional sites under your purview and visit those sites as needed

+ TS/SCI with Poly clearance

+ Strong cross team/group/org collaboration skills

+ Excellent communication skills to include effectively tailoring messages to the specific needs of the audience

+ Demonstrates strong project management skills

+ Exhibits excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space

+ Demonstrated experience in briefing to customers/clients

+ Experience with Microsoft Office tools (powerpoint, excel, word, sharepoint)

+ Ability to travel to sites within your region when needed

+ Shift work may be required

+ Design, develop, and deliver training programs that align with customer objectives, utilizing various training methods and tools, including e-learning, workshops, and on-the-job training

+ Advises and makes improvement recommendations of the delivery of on-site and/or in-house training classes, seminars, self-study, lectures, demonstrations, simulation exercises and discussion groups for customers and/or employees.

+ Create and maintain training materials, including presentations, training manuals, and e-learning content. Applies advanced knowledge for the planning and designing of instructional methods and materials

+ Identifies training needs and recommends advanced training solutions by working with business leaders and critical stakeholders.

+ Learning cutting edge technology, working closing with our Microsoft partner

**Minimum Qualifications**

+ Bachelor’s Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience.

+ 5 years of experience in Information Technology

+ 8+ years of project management experience

**Clearance Requirements**

+ Active TS/SCI w/ Full Scope Poly clearance level required.

**Preferred Job Specific Skills**

+ Experience working in/with a data center, managed services project and/or in a secure operations center preferred

+ Involvement supporting air gapped or any cloud environments a plus

+ Experience with technical writing, SOP creation or knowledge articles

+ PowerBI experience

+ Experience supporting the Azure cloud environment

**Other Job Specific Skills**

+ Must have strong communication skills and be able to effectively communicate technical issues.

+ Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

+ Advanced knowledge of issued hardware and/or software products and excellent working knowledge of personal computers and peripherals required.

+ Ability to get team members to work together to accomplish tasks.

+ Stays up to date technically and applies new knowledge to job.

+ Ability to think long-term and establish achievable action plans.

+ Actively looks for ways to help people in the most efficient manner.

+ Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

+ Understands the implications of new information for both current and future problem-solving and decision-making.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.