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Strategic Staffing Solutions
Charlotte, NC, United States
Customer Service Specialist Charlotte, NC 24 Months Contract Job Description: Support for Low Complexity Initiatives : Provide assistance for simple and straightforward customer service tasks. Address basic or tactical issues, policies, or procedures with readily available answers. Focus on low-risk tasks and deliverables with a limited impact w
Job Source: Strategic Staffing SolutionsService Experts
Charlotte, NC, United States
Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status : Full-time, Regular position Category : Customer Service/Support Location Name : Komfort Air Service Experts Location Address : 8107 Arrowridge Blvd Suite Q, Charlotte, NC 28273 Join the team of experts and realize your true potential! Why You
Job Source: Service ExpertsRandstad
Charlotte, NC, United States
HIRING NOW FINANCIAL CUSTOMER SERVICE REMOTE AFTER TRAINING Our Client, a world-renowned leader in investment management, is seeking motivated talents with Customer Service skills and passion for the financial industry. Join us and become part of an organization where your talents will be recognized, your potential will be nurtured, and your career
Job Source: RandstadTRC Talent Solutions
Charlotte, NC, United States
Customer Service Specialist Charlotte Division office is seeking a Customer Service Specialist to assist their HVAC team. Great hours 8:00 am-4:30pm Hourly wage up to $23an hour. Convenient location and Great Benefits Responsibilities of the Customer Service Specialist Communicating with customers via phone or email, prioritizing service requests,
Job Source: TRC Talent SolutionsResident Research
Charlotte, NC, United States
Company Description Resident Research is an industry leading provider of Resident Screening Services to the Property Management Industry, NATIONWIDE! Our easy online system provides property manager's with credit, criminal, eviction records & much more within just a matter of minutes - helping them make a more informed decision on applicants more
Job Source: Resident ResearchDICK'S SPORTING GOODS INC
Matthews, NC, United States
At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to m
Job Source: DICK'S SPORTING GOODS INCAldi Inc.
Fort Mill, SC, United States
As a Store Associate, you'll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. You'll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 32-40 hours per week Star
Job Source: Aldi Inc.GREASE MONKEY
Charlotte, NC, United States
Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by ope
Job Source: GREASE MONKEYCharlotte, NC, United States
** Customer Service Specialist**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO18669 Showing 1 location **Job Details**
**Description**
**At Orkin, our purpose is to help protect the world where we live, work, and play.**
Our **Customer Service Specialists** are committed to this purpose.
At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!**
**The Successful Customer Service Specialist Will . . .**
Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:
* Contact customers to schedule and confirm service appointments
* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
* Schedule & communicate with Service Technicians to meet customer requirements
* Perform outbound calls to customers to follow-up on service received
* Perform outbound calls to customers regarding outstanding account balances
* Receive payments from past due customers
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
* Reschedule unserviced accounts within 24 hours
* Answer inbound customer service calls with an open, friendly greeting
* Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
* Use strong communication skills to communicate/empathize with customers
* Work well within a team
* Participate in quality assurance processes/programs/initiatives as requested
*If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!*
**We Offer**
* Competitive hourly pay
* Employee discounts, tuition reimbursement, dependent scholarship awards
* **Quality, comprehensive training programs**
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
* The Pest Management Industry is growing and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA
**Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.
**Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable
**Skills**
**Required**
**Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**
**Required**
High School/GED or better.
**Experience**
**Required**
**2 years:** Proven customer service experience
**1 year:** Proficiency in MS Outlook, Word and Excel
**Preferred**
**3-4 years:** Scheduling or dispatch experience in a service industry a plus
**Less than 1 year:** Scheduling or dispatch experience in a service industry a plus
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Email Alert for Customer Service Specialist jobs in Charlotte, NC, United States
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