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Black Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly
Job Source: Black Kite GroupThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist (Specialist) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution for
Job Source: The Phoenix GroupWise Construction
Winchester, MA, United States
About Us Wise Construction provides preconstruction, construction management, virtual design & construction, MEP services, design-build, and self-performance services, specializing in occupied space renovation and building conversion projects. Wise works with science & technology, healthcare, and institutional clients throughout the Greater Boston
Job Source: Wise ConstructionMerge IT
Boston, MA, United States
Our enterprise-level client is seeking to add four IT Support Engineers to work onsite in Boston, MA, while focusing on a long-term IT hardware refresh. Please see below for full details— Job Notes: -6+ month contract / long-term extension possible with good performance -ASAP start date -Onsite in Boston, MA -Four total positions -Drug & Backgroun
Job Source: Merge ITInternal Revenue Service
Boston, MA, United States
Duties WHAT IS THE CRIMINAL INVESTIGATION (CI) DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: Systems Administration Systems Administration/Customer Support The following are the duties of this position at the full working level. Information Technology Specialist (
Job Source: Internal Revenue ServiceInternal Revenue Service
Boston, MA, United States
Duties WHAT IS THE (CI) CRIMINAL INVESTIGATION DIVISION? A description of the business units can be found at: Vacancies will be filled in the following specialty areas: CRIMINAL INVESTIGATIONS- TECH OPERATIONS AND INVESTIGATIVE SERVICES The following are the duties of this position at the full working level: Leading the implementation of se
Job Source: Internal Revenue ServiceRopes & Gray LLP
Boston, MA, United States
** Position Description** **Information Governance Support Specialist** Work Locations **Boston** Job Posting Category **Information Services** **About Ropes & Gray** Ropes & Gray LLP is a preeminent global law firm focused on providing the highest-quality advice on our clients critical legal and business issues. Our glo
Job Source: Ropes & Gray LLPHumana
Boston, MA, United States
Become a part of our caring community and help us put health first **This position requires ONSITE presence for our Arlington, VA (Rosslyn) location and will require travel. This role will not fund relocation assistance. ** **This role requires a minimum of 25% travel and at times, short notice travel. ** The Lead Technology Support Specialist e
Job Source: HumanaBeverly, MA, United States
IT Specialist - Must have 5+ years of experience in IT Support
Hybrid in Beverly, MA at 2 days onsite & 3 days remote per week
Contract at 9+ months & potential for perm anent/FTE conversion
Job Description:
We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and Administrative skills to provide end-user support, manage IT systems, and enhance the overall tech support experience for our end-users. Your technical knowledge will come into play as you will be supporting technical people.
Requirements:
At least five years of IT experience, including desktop support and system administration
Strong communication, writing, and administrative skills
Proficiency in working with spreadsheets and technical documentation
Familiarity with Windows 10/11, Active Directory, and Office 365; Business applications and basic networking skills are a plus
Ability to prioritize customer satisfaction and communicate effectively with end-users
Experience in correcting and improving MSP service quality is desirable
Company going through a major technology transformation
Responsibilities:
Provide administrative support for our technical team
Manage calendars, schedule meetings, and respond to emails
Perform other administrative tasks as assigned
Utilize your technical knowledge to support the technical team as needed
Manage the onboarding and offboarding processes for new hires, including user setup, support, termination, and login issue resolution
Collaborate with vendors and participate in purchasing IT goods and services
Perform financial spreadsheet work and IT-related systems inventory tasks
Develop and write IT policies and procedures
Work with Windows 10/11, Active Directory, and Office 365
Monitor and respond to incoming support requests, triage issues, and coordinate with appropriate team members to resolve problems
Over-communicate with end-users to ensure their satisfaction with tech support and direct the MSP in improving their service quality
Complete administrative tasks, such as managing calendars, scheduling meetings, and responding to emails
Provide training to end-users on basic technical issues and new technologies
Manage IT projects from initiation to completion
Proactively identify and recommend system improvements to enhance end-user experience
Email Alert for Information Technology Support Specialist jobs in Beverly, MA, United States
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