Auto Claims Representative
Dedham, MA, United States
At The N&D® Group, we have been covering local homeowners, drivers, and businesses with personalized insurance policies since 1825. As a locally grown insurance company, we know the region, know the risks, and know the right coverage.
As an Auto Claims Representative, you will become part of a fast paced, rewarding and diverse team that appreciates the importance of a healthy work/life balance.Under the supervision of a Physical Damage Supervisor, the Auto Claims Representative works with policy holders, claimants, agents, field adjusters and attorneys to manage property damage exposures associated with automobile claims.
Responsibilities:
representing N&D® as a service oriented member of our claims team, responsiveness with policyholders and agents is of the utmost importance
establishing timely contact with policy holders, claimants and witnesses following the report of a claim
analyzing policy terms to ensure that the coverage sought applies to the loss event
investigating loss facts to determine liability and to rule out fraud
assessing appropriate damages and negotiating settlements
monitoring vendor usage and controlling expense costs
order police reports and speak with police officers to gain more knowledge on the claim
send appropriate emails to policyholders, agents, and attorneys
draft up letters to send out for coverage denials
report claims to other insurance carriers for subrogation purposes
Qualifications: be driven and interested in progressively more complex roles within the organization
experience working in a customer service field
1 or more years of claims experience preferred
Bachelors Degree
be comfortable engaging in negotiations with consumers and attorneys
posses strong interpersonal, oral and written communication skills
posses the ability to work independently and in a team environment
be proficient in Word, Excel & Outlook
We offer a competitive total compensation package including medical, dental, vision & life insurance, pension and a 401(k) with match.
Our offices are located on the Charles River in historic Dedham, Massachusetts.Our employees enjoy the use of a complimentary on-site caf, fitness center and free parking.
The N&D® Group has a hybrid work model with employees working 3 days in the office and 2 days remote.
The Norfolk & Dedham Group® is an Equal Opportunity Employer