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Amazon
Seattle, WA, United States
Customer Success Manager, Strategic Account Services The Strategic Account Services (SAS) organization is seeking a Customer Success Manager to shape the future of the program. The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal leve
Job Source: AmazonPushpay
Redmond, WA, United States
About the Role At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our cu
Job Source: PushpayTikTok
Seattle, WA, United States
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help i
Job Source: TikTokSmartsheet
Bellevue, WA, United States
Smartsheet is looking for a Senior Customer Success Manager, Key Accounts to manage a book of Large Enterprise Key Accounts. Your responsibilities will include driving customer satisfaction, engagement, adoption, retention and growth. You will serve as a key point of contact for customers, understanding their success objectives, sharing best prac
Job Source: SmartsheetTik Tok
Seattle, WA, United States
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagin
Job Source: Tik TokSmartsheet
Clyde Hill, WA, United States
Smartsheet is looking for a Customer Success Manager to manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize
Job Source: SmartsheetAssistRx
Seattle, WA, United States
The Account Manager cultivates and maintains AssistRx's relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services. The Pharmaceutical Account Manager presen
Job Source: AssistRxAssistRx
Seattle, WA, United States
The Account Manager cultivates and maintains AssistRx's relationship with our Pharmaceutical manufacturing partners. In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services. The Pharmaceutical Account Manager presen
Job Source: AssistRxClyde Hill, WA, United States
Smartsheet is looking for a Sr. Customer Success Manager, Strategic Accounts to manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. You will report to a Manager of Customer Success - Strategic Accounts and may work remotely. Due to the collaborative nature of this role with Account Teams (Sales, presales, services) ideal candidates live in the Southwestern US or Colorado. You Will: Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction Be the primary interface to manage and resolve critical situations Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities Exceed all performance targets, including maintaining high retention and growth rates Accomplish other tasks as assigned You Have: 3+ years of Customer Success or Account Management experience (or equivalent) The ability to explain technical subjects to non-technical personnel in large enterprises Good at building credibility and trust with customers and internal stakeholders by understanding their requirements Experience maintaining valuable and outcome-based relationships with a diverse customer account base Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements Bachelor's degree in relevant field, or equivalent experience Willing to travel based on customer and business need Authorization to work in the U.S. for any employer on an ongoing basis Perks & Benefits: HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees Stock - Restricted Stock Units (RSUs) for eligible roles Lucrative Employee Stock Purchase Program (15% discount) 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to LinkedIn Learning online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific)
Sr. Customer Success Manager, Strategic Accounts (Remote Eligible) jobs in Clyde Hill, WA, United States
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