Assistant General Manager

Charlotte, NC, United States

Job Description Job Description Job Overview

The Assistant General Manager (“AGM”) is responsible for all aspects of operations at the hotel and is responsible for guaranteeing Tara’s mission statement is met – “Delivering uncompromised service”. The General Manager looks to its AGM to be a utility player that helps manage all aspects of day to operations. There are certain characteristics we look for in AGM’s that indicate to us the ability to do this:

A passion for hospitality and for serving guests

The ability to motivate a team towards common goals and create positive culture of service across the property

A high sense of urgency and responsiveness

An appreciation for attention to detail

Duties and Responsibilities Your responsibilities are diverse in nature and are similar to those of a General Manager. However, if you had to define your responsibilities they would primarily include, but would not be limited to the following:

Managerial Responsibilities: Develop a culture of service in the hotel by bringing Tara’s mission of “Uncompromised Service” to fruition.

Hire and train new employees.

Coach, counsel, discipline and discharge employees when necessary.

Motivate your team to work towards a common goal.

Establish and monitor benchmarks for service and job performance and conduct monthly meetings with associates to communicate feedback related to progress towards goals.

Ensure that product quality standards are met in all areas of the hotel as they relate to appearance, maintenance and cleanliness. Follow up when you fall short.

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.

HR: Time card management, new hire process and onboarding, disciplinary actions, recruiting and hiring.

Risk Management Procedures: Insurance claims processes, room key control and maintenance, fire panel training.

Financial Responsibilities: Accounting: A/R and A/P management, Daily Audit Review, POS system training (hotel and F&B), Cash Deposits, Petty Cash reporting and reimbursement, Chargeback management, Rewards reimbursement process, House folio management, Guest Ledger management, Credit Card batch reconciliation

Establish and accomplish, in conjunction with Tara, budgetary goals based on the hotel's potential and future outlook.

Establish rate strategies to maximize hotel RevPAR.

Complete the daily, weekly and monthly accounting and management reporting, including reviewing the night audit reports, reporting payroll and other processes Tara has in place.

Utilize business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operation standards.

Ensure that purchases fall in line with budget/forecast every month.

Adjust controllable expenses to maintain profit margins and achieve planned monthly NOI. Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances.

Supervise the sales, marketing, and yield management efforts at the property. Ensure that sales efforts are on track as it pertains to the pursuit of corporate accounts, SMERF business, and other group sales.

Of these responsibilities, your biggest challenge is going to be investing a team of employees in a common goal. Having employees you can rely on will be crucial in creating consistent and lasting success.

Accountability The Assistant General Manager will report directly to the General Manager and in some cases will be held accountable to the Director of Operations. Primary duties will include the exercise of discretion and independent judgement with respect to matters of significance in relation to the financial performance of the property, the service of guests and maintenance of the property. Primary duties of the AGM include managing the property and all of its departments. Primary duties involve customarily and regularly directing the work of all employees at the property. Primary duties are to include suggesting and recommending direct reports for hiring, firing, advancement and promotion to the General Manager, with the AGM’s recommendation holding particular weight. Primary duties include the performance of non-manual work related to all aspects of the hotel business. The AGM will be a senior member of the management team and eligible for serving as manager on duty.

Qualifications and Requirements Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Four to six years’ prior hotel management experience or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. This position will also require access to a personal telephone in case of emergency or offsite need and access to internet for email communication.

Benefits Family Focused Culture

Development and Promotion Opportunities

Competitive Pay

Health, Vision, Dental and Supplemental Insurance

Paid Vacation and Holiday Pay

401k

About Tara and Uncompromised Hospitality Tara owns, develops, and manages all of its hotels. Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality . Recruiting, training and developing outstanding Team Members is the only way to do this.

We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality .

Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.

Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality .

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