Education Center Specialist

Chula Vista, CA, United States

Job Description

https://www.swccd.edu/administration/human-resources/job-descriptions/ files/jobdescription_csea_education_center specialist.pdf

Responsibilities:

Under the direction of assigned supervisory/management personnel, serve as a primary point of contact for diverse student service needs online and at assigned District Education Center; provide general and specialized information and guidance in person, virtually, and by phone regarding policies, and procedures in student service areas including admissions and enrollment services, residency, student accounts and records, cashiering and bookstore, counseling, assessment, EOPS , disability services, and the Career and Transfer Center; execute day-to-day Center operational duties and coordinate with other student service areas to facilitate the consistent delivery of services; provide information on and referrals to appropriate District and Center offices, programs and services; assist students, faculty, staff, and community members with access to and navigation of District technology, platforms, systems, and resources; collaborate on and resolve student record and account problems, discrepancies, and/or disputes; perform complex and varied technical, clerical, and instructional support functions for faculty and staff; conduct and promote special Center events and outreach activities; enhance equitable student success and access serving special and diverse populations including non-native speakers, international students, high school students, veterans and active duty service members, and other community members with a variety of needs and interests.

REPRESENTATIVE DUTIES :

The following duties are typical for this classification . Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices .

Provide information and a full range of technical assistance in-person, via the telephone, and electronically to various stakeholders including students, staff, faculty, and the general public related to Center operations and activities, College programs and instruction, and student services areas, such as admissions and records, residency, assessment, evaluation, financial aid, and support services; make referrals to appropriate staff/department, resources, and/or services as needed.

Support the day-to-day functions of assigned Center(s) operations; provide comprehensive customer service and act as point of contact for Center students, staff, and visitors; monitor, interpret and respond to inquiries and issues in-person, over the phone and email, virtual lobby, and through other platforms; gather information in order to understand and evaluate individual circumstances; interpret and explain relevant programs, policies, procedures, and guidelines to determine best course of action.

Perform duties in support of the Disability Support Services ( DSS ) Office and the Assessment program; request, receive, and monitor exams; proctor and/or reserve rooms for proctoring assessments; schedule appointments, tests, and accommodations; explain test results, class, program, and/or proficiency eligibility, and related restrictions and requirements.

Compile, tabulate, and summarize statistical data; maintain, update, and input information into systems; prepare and maintain materials for Center, programs, and service areas; prepare and submit various related information, documentation, and regular reports to appropriate departments or service areas.

Provide support to instructional programs and operations, including assisting instructors with materials, forms, information, rooms, and resources; distribute keys and copy codes; provide guidance and assistance with various College systems, software, and technology; assist with attendance procedures, documentation, and reporting; notify schools and/or department of faculty and staff absences when needed.

Perform a variety of program and/or department support such as reviewing, entering, and verifying various student and program data, records, and information to ensure compliance with policies, procedures, and state and federal regulations; organize and maintain accurate and detailed systems, databases, files, records, and reports.

Perform a variety of fiscal services/cashiering functions, including overseeing the Center's cashbox and processing, collection, and security of payments, enrollment fees, and other monies according to established policies and procedures; assist with and prepare refunds, reconciliation, bank deposits, and related activities; utilize appropriate systems to reconcile, track, research, review, and adjust accounts and balances; clear account holds and review transactions to ensure accuracy as needed.

Assist in the coordination of various outreach and marketing efforts, including creating and distributing flyers, newsletters, bulletins, and updated materials; coordinate and conduct tours, workshops, high school fairs, graduation celebrations, and other various Center events and activities.

Perform related duties and responsibilities as required.

Knowledge & Abilities:

MUST HAVE KNOWLEDGE OF:

Student services program and activities.

Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students, financial aid, college admission, and other student services.

Principles and procedures of financial and statistical record-keeping.

Basic mathematics and bookkeeping.

Basic marketing and outreach principles and practices.

Cashiering, accounts receivable, and customer service procedures and techniques.

Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Interpersonal skills using tact, patience, and courtesy.

Oral and written communication skills.

English usage, spelling, grammar, and punctuation.

Techniques for providing a high level of customer service by effectively interacting with students, staff, faculty, representatives of outside organizations and members of the public, including individuals of diverse academic, socioeconomic, ethnic, religious, and cultural backgrounds, physical ability, gender identity, and sexual orientation.

Modern equipment and communication tools used for business functions and program, project and task coordination, including computers and software programs relevant to work performed.

MUST HAVE ABILITY TO:

Perform a variety of complex clerical and varied technical work in support of Education Center operations and programs.

Type and/or enter data at a rate of speed necessary for successful job performance.

Learn and adapt to changing technology and equipment used in the performance of assigned duties.

Maintain accurate and complete records and prepare reports.

Work independently with limited direction.

Plan and organize work to meet schedules and deadlines.

Analyze situations accurately and adopt an effective course of action.

Work effectively with frequent interruptions.

Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education & Experience:

Any combination equivalent to: two (2) years of college level course work in business or other related field

AND

Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates considerable knowledge and understanding of student services.

Minimum Qualifications (Faculty and Academic Administrator Positions Only)

Desired Qualifications:

Licenses and Other Requirements:

All District employees must participate in the COVID -19 Vaccination Program, which requires them to be fully vaccinated against COVID -19 unless they receive an approved medical or religious exemption.

Working Conditions:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing a computer monitor; possible exposure to dissatisfied individuals.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Salary:

Range 24, Steps 1-7, $5,202.92-$6,582.76.

An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.

Salary Schedule:

Classified Bargaining Unit

Work Schedule:

Tuesday-Saturday: 8:00 a.m.-4:30 p.m. (Approximately). Work schedule may be adjusted to meet the needs of the department.

Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro).

Start Date:

As soon as the successful candidate is identified and following the subsequent governing board approval.

Initial Screening Deadline:

All application materials must be received on-line at https://jobs.swccd.edu . Position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, May 31, 2024 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review.

Tentative Timeline (Subject to Amendments):

| May 31, 2024 | Initial screening deadline for guaranteed consideration. Position is open until filled.

| June 10-21, 2024 | Reviewing of applications.

| June 24-28, 2024 | Search Committee interviews candidates

| July, 2024 | Tentative employment start date pending Governing Board approval.

Open Until Filled

Yes

Required Applicant Docs Cont'd

Southwestern College Online Application

Supplemental Application:

Special Instructions to Applicants:

Located on Silver Strand State Beach between Coronado and Imperial Beach, the Crown Cove Aquatic Center ( CCAC ) offers recreational activities like stand-up paddling, sailing, surfing, sea kayaking, sand volleyball, and beach soccer. In addition to college credit classes, CCAC hosts youth summer camps, team building activities, private lessons and safe boating instruction year-round.

Equivalency (Academic Faculty Positions Only)

Equivalency (Academic Faculty Positions Only)" section to read as follows, "To teach classes at Southwestern Community College District, an applicant must have completed coursework that meets the California Community College's Chancellor's Office Minimum Qualifications for Faculty. In some cases, an applicant who does not possess the exact degree title(s) listed by the State may meet State requirements for equivalency. In this case, the District follows a process to determine equivalency. If this is the case, please complete the Supplemental Equivalency Application , for Academic Employment and upload this form with your online application.

Foreign Degrees:

Foreign degrees require an evaluation for United States equivalency from an agency having membership with the National Association of Credential Evaluation Services, Inc.

Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA . This report must be attached to your online application at the time of applying.

For your convenience, here is a link to NACES (National Association of Credential Evaluation Services) membership list to assist you in complying with this requirement, https://www.naces.org/members . You may use any other certified transcript evaluation service at your disposal.

Additional Information:

A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619) 482-6395 or e-mail to [email protected].

It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only.

Candidates selected for employment with Southwestern Community College District must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

In addition to the above, for Faculty/Administrator positions (only), successful candidate must submit official (sealed) college transcripts confirming date degree conferred and/or a valid CA Community College Credential.

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.

The Southwestern Community College District shall not discriminate against any person in employment or in any program affiliated with the District on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Notice of Availability of the Annual Security Report - Southwestern College is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website at https://www.swccd.edu/student-support/college-police/public-information-and-resources/index.aspx .

If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the SWC College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.

The report contains information regarding campus security and personal safety including topics such as: crime prevention; public safety authority; crime reporting policies; programs to prevent dating violence, domestic violence, sexual assault, and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from the campus.

This information is required by law and is provided by the SWC College Police Department.

Drug and Alcohol Abuse Prevention Plan ( DAAPP ) - More information about the DAAPP , including the Drug Free Environment and Drug Prevention Program Policy and Procedure and Biennial report can be found in the Health and Safety Section of the campus Consumer Information page ( https://www.swccd.edu/student-support/health-services/personal-wellness-mental-health/drug-and-alcohol-abuse-prevention-program.aspx )

Selection Procedure:

A screening committee will evaluate applicants, taking into account the breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. Selected applicants will be invited for an interview.

INTERVIEW TRAVEL COSTS MUST BE BORNE BY THE APPLICANT .

If additional positions become available in this classification, applications received in response to this posting may be considered for those additional positions for up to 90 days after final board approval.

HR Contact Information:

Southwestern Community College

Human Resources (Bldg. 46B-150)

900 Otay Lakes Road

Chula Vista, CA 91910

www.swccd.edu

(619) 482-6395