Assessment Manager (Housing Emergency Financial Assistance) RAFT_

Framingham

Summary: Primary responsibilities include providing support and working collaboratively with HCEC Director, HCEC Intake Supervisor, Financial Assistance Coordinator and team through overseeing all file processing for financial assistance. Responsible for weekly case reviews to determine file closure, ineligible cases and cases to be approved; ensure HCEC compliance with E2E/HAPPY data requirements for provision of all homelessness prevention grants. Responsibilities include, overseeing and providing support to Assessment Specialists during file process, troubleshooting client and landlord issues and continuously work on improving the efficiency of HCEC's file process protocols, in accordance to DHCD's rules and regulations.

Why Work for SMOC?

+ Work/life balance and a 35-hour work week.

+ Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

+ Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

+ Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

+ Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

+ EyeMed Vision Insurance

+ 403(B) Retirement Plan with a company match on day one.

+ Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

+ Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

+ Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.

+ Responsible for final review and approval of all financial assistance applications, including RAFT, FEMA and other programs offered through HCEC.

+ Expectation to approve minimum of 200 cases/ weekly.

+ Responsible for assigning cases and managing Assessment Specialist team; maintaining expected EOHLC’s processing time.

+ Oversee ongoing caseload assigned to Assessment Specialists, provide updates to HCEC Intake Supervisor and respond to client inquiries regarding status of cases and ensure assessment specialist staff is progressing through caseload and adhering to timeout policy.

+ Provide ongoing support to Assessment Specialists to ensure completion of files, compliance to programs’ rules and guidance and file submission.

+ Coach Assessment Specialists with landlord disputes and client issues during file process.

+ Serve as backup to Assessment Specialists carrying own caseload when necessary, focusing primarily on emergency cases.

+ Work hand in hand with Financial Assistance Coordinator, assisting with payment issues, recoupments, landlord inquiries, etc.

+ Lead Assessment Specialist huddles

+ Maintain internal tracking sheets for client triaging and assignment of cases for homelessness prevention grants such as ESG, FEMA and RAFT/ERMA.

+ Continuously work towards improving existing processes and protocols, division of labor, ensure compliance and data collection for E2E, CMS and CSBG.

+ Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

+ Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.

+ Other duties as assigned.

Knowledge and Skill Requirements:

+ Bachelor’s Degree; Associate's degree with at least three years of experience working with EOHLC Rental Assistance Programs.

+ Minimum of two years' experience working in an HCEC supervisory role, or processing files for homelessness prevention grants

+ Strong attention to detail and ability to perform basic mathematics skills required to calculate benefit amount and track available funding.

+ Experience in providing training or presentations.

+ Experience in conflict resolution

+ Strong oral and written communication skills in English; bilingual in either Spanish or Portuguese strongly preferred

+ Working knowledge of Microsoft Office applications, Internet search, and E-mail

+ Ability to work well in a very high volume and productivity environment.

+ Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.

+ Highly skilled in multitasking

Organizational Relationship: Directly reports to HCEC Program Director. Direct reports of this position are Assessment Specialists, HCEC Housing Counselor

Physical Requirement: Ability to lift a maximum of 25 lbs. Ability to drive.

Working Conditions: As part of the responsibilities of this position, the Housing Consumer Education Center Intake Supervisor will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. The Assessment Manager position is able to work 20% remotely. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Monday through Friday 9:00am - 5:00 pm

35 hours per week