Supervisor, Revenue Operations (ROPS) - Medicare Patient Accounts

Denver, CO, United States

2000 16th Street,Denver,Colorado,80202,United States of America Would you like to work for a company with Core Values such as TEAM and FUN? Do you want your work to make a difference? Are you looking to build your career in healthcare? Then, join our growing team, which offers abundant opportunities to develop your professional and personal skills, advance your career, and positively impact our patients' lives.

DaVita is hiring a Supervisor for our Medicare Patient Account team within Revenue Operations. This position assists the manager by providing leadership and direction to Revenue Specialists on a Collections and Credits team.

W e are looking for a motivated and results oriented leader who has proven success in a fast-paced environment. This position is responsible for daily operational oversight and directing teammates to ensure processes and tasks are being completed as expected. They will lead the team is meeting critical metrics to ensure efficient and effective resolution of outstanding accounts receivable and accurately following policy and procedure to adhere to federal rules and guidelines.

In addition, this leader is one who excels in passion for high complexity problem solving, people development, and analytics and reporting. This position requires a high level of attention to detail, critical thinking, and the ability to work well as part of a fast-paced team. The ideal candidate is accomplished in multitasking abilities, strong mathematical and analytical skills, and is driven by moving metrics and implementing efficiencies to achieve success. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.

*Seeking a Hybrid candidate in or near Denver, CO.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive:

Hybrid/Remote opportunity local to Denver, CO. Monday-Friday 8 hours a day

Provide daily supervision, direction, mentoring, coaching, and performance management to teammates

Monitor team results to evaluate compliance, quality and effectiveness to identify opportunities for improving results and driving efficiencies

Determine staffing plans that promote the most effective use of all teammates; conduct regular career conversations

Keep team informed of all important announcements and impacts to the book of business

Establish, communicate, and ensure departmental goals and objectives are achieved

Address teammate relations issues appropriately and escalate to manager as necessary

Assist Manager and work with People Services regarding teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required

Write and conduct teammate annual Performance Development Reviews (PDRs) as required

Maintain teammate records in compliance with DaVita policy's and any applicable laws

Understand and communicate DaVita company policies and procedures

Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures.

Special Projects

Lead or actively participate in special projects

Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner

Support the analytics team manager via business acumen and technical knowledge

Meet tight deadlines in a time sensitive and resource constrained project environment

Provide frequent updates to manager regarding the status of activities and initiatives

Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improveeffectiveness/efficiencyof the business

Identify system and process improvements opportunities and make recommendations

Analytics/Reporting

Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities

Identify system and process improvements and recommend process improvement plans

Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled

Maintain reporting continuity, integrity, and communication among analytical departments

Other Duties

Champion the DaVita Mission and Values both internally and externally

Attend team meetings, phone conferences, and training as scheduled or needed

Perform other duties as assigned or required

Travel required: up to 5%

Qualifications:

Associates or Bachelor's degree (required or substituted by 7+ years of applicable experience in similar or related role with a high school diploma or equivalent)

1-2+ years in leadership role with direct reports (preferred)

1+ years in healthcare Revenue Operations experience (preferred)

1+ years of experience with generic accounting, transactions, coordination of benefits, or medical billing systems (preferred)

Intermediate computer proficiency in Microsoft Office tools including Excel, PowerPoint and Outlook (required)

Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives

Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment

Demonstrated strengths in teambuilding and leadership skills

Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization

Here is what you can expect when you join our Village:

A "community first, company second;" a culture based on Core Values that really matter

Clinical outcomes consistently ranked above the national average

Award-winning education and training across multiple career paths to help you reach your potential

Performance-based rewards based on stellar individual and team contributions

A comprehensive benefits package designed to enhance your health, your financial well-being and your future

Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

All essential work function equipment will be provided

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range:

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

#LI-RH1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

$54,000.00-$90,000.00 / year Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

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