Customer Service Representative
Northbrook, IL, United States
Our client located in Northbrook is seeking a Customer Service Representative on a contract-to-hire basis who can work in a fast-paced environment to join their team! The ideal candidate for this role has a great phone presence, tech savvy, and a growth mindset. Excellent growth and career path, health benefits and pay up to $22/hr. Offers a flexible, hybrid schedule after training onsite. This role is moving fast!
Job Responsibilities:
Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
Enters orders and confirms orders via email or phone
Responsible for ensuring accurate daily shipment processing, product scheduling, and shipment confirmations
Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
Establishes and maintains cordial customer relations through telephone contact
Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
Maintains pricing agreements for the designated business unit
Maintains communication network with outside sales force as it pertains to assigned accounts
Performs weekly review of open orders and credit status for assigned accounts
Enhance customer relations through account visits and trade-show participation
Job Requirements:
Year(s) of Experience: 6+ months of corporate customer service
Industry: must be from a product-based environment
Education: HS Degree
Software: Microsoft Office, ERP experience
Nice to have but not required: Oracle