Receptionist - Bethesda, MD
Bethesda, MD, United States
Under immediate supervision, the Receptionist greets all clients and guests in a friendly and professional manner whether in person or by phone. Answer inquiries, direct/connect calls and provide general information regarding activities conducted at the company i.e. location of departments, offices and certain information concerning the employees within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operate telephones to answer, screen and forward calls, provide information, take messages and schedule appointments.
Greet clients/guests, determine nature and purpose of visit and direct or escort them to their specific destinations or notify appropriate ‘host’ employee of guest's arrival.
Perform administrative support tasks such as operating calculator or computers to work with various records, invoices, balance sheets and other documents.
Hear and resolve any complaints from customers and the visiting public.
File and maintain records.
Transmit information or documents to customers, using computer, mail or facsimile machine.
Schedule appointments and maintain and update appointment calendars.
Analyze data to determine answer to questions from customers or members of the public.
Provide information about the Company such as location of departments or offices, employees within the organization or services provided.
Keep a current record of designated staff members’ whereabouts.
Keep work area and reception lobby tidy and presentable to the public.
Other duties as assigned by department management.
QUALIFICATIONS Active Listening – Able to give full attention to what others are saying, understand the points being made, ask appropriate questions, and not interrupt at inappropriate times.
Speaking – Able to talk to others to effectively convey information. Must speak clearly and distinctly.
Reading – Able to understand written communication in work related documents.
Writing – Able to effectively communicate in written form.
English Language – A good understanding of basic grammar.
Courtesy - Possess phone/office etiquette.
Interpersonal – Aware of others’ reactions and understand why they react as they do.
Customer Service Orientation – Actively looks for ways to help people.
EDUCATION AND EXPERIENCE Minimum required: High School Diploma.
Minimum required: 1 year of experience.
SYSTEMS AND TECHNOLOGY Knowledge of Microsoft Outlook and Microsoft Office Suite.
Multi-line telephone.
Standard office machines.