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Job Source: palo_alto_networksSeattle, WA, United States
Description
Dodge Construction Network (DCN) is looking for an Account Manager to join our team!
The Account Manager is responsible increasing retention and expansion within our current customer accounts. The Account Manager is expected to be a proactive problem-solver with a client-centric focus. This critical role is responsible for presenting solutions and/or offering product enhancement products to existing small-medium business or mid-market General Contractors, Sub Contractors, and other verticals in the commercial construction industry.
This position reports directly to the Director, Regional Sales.
Location
For this position, we are open to remote candidates located in the Greater Seattle Metro area. Additionally, a willingness to travel locally up to 50% for face-to-face meetings with accounts is required.
Core Responsibilities
Seek upsell opportunities to grow current customers by selling them additional DCN products and services
Uncover potential cancel reasons and overcome objections by reinforcing product features and value to increase customer retention
Contact existing clients that are up for renewal and ensure continued customer satisfaction
Attain all KPIs designed to improve account retention, contact rate, upsell, renewal and retention ratios
Follow SOPs for all account interactions within standard CRM systems and other tools
Participate in all job, product and industry-related training opportunities
Improve customer product engagement
Successfully execute mid-term business reviews
Update retention, win back, and upsell pipelines in real time and show and manage stage progression, anticipated close date, contextual notes, and estimated deal value
Accurately forecast monthly outcomes derived from pipeline, activity, and deal specific data summation
Follow up proactively to address customer usage, health, payment, and other related retention focused activities
Send proposals and process contracts through company systems
Dutifully record, process and complete customer data entry through discovery and qualification process in Salesforce
Skills and Qualifications
2+ years of relevant sales experience; preferably selling SaaS/technology related products or services with a track record of consistently closing new business
Bachelor's degree preferred and/or combination of equivalent work experience
Superior personal integrity and ownership of outcomes
Strong relationship building and client-centric skills
Ability to coach customers on best practices; uncover pain points and recommended solutions
Have an empathetic small business growth mindset to identify meaningful opportunities for customers benefit
Possess strong communication skills, both verbal and written
Highly organized with strong attention to detail
Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)/Web proficiency
Proficiency in Salesforce preferred
About Dodge Construction Network
Dodge Construction Network (DCN) is a solutions technology company providing an unmatched offering of data, analytics, and industry-spanning relationships to generate the most powerful source of information, knowledge, insights, and connections in the commercial construction industry. The company powers longstanding and trusted industry solutions-Dodge Data & Analytics, The Blue Book Network, Sweets, IMS, and Principia-to timely connect and enable decision makers across the entire commercial construction ecosystem. Together, these solutions provide clear and actionable opportunities for small teams, both locally and regionally, to large, national enterprise firms. For more than one hundred years, Dodge Construction Network has ensured construction professionals have the information they need to build successful, growing businesses.
Salary Disclosure
Base Salary range: $60,000-$70,000 + commissions
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. DCN's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus.
For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in thefuture require sponsorship for employment visa status.
Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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Account Manager (Seattle) jobs in Seattle, WA, United States
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