IS Application Systems Administrator II

Portland, OR, United States

Career Opportunities: IS Application Systems Administrator II (24204)

Requisition ID 24204 - Posted 04/12/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9)

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Position Title: IS Applications Systems Administrator II

Exemption Status: Exempt

Department: Information Systems

Title of Manager: IS Development Manager - Claims

Supervises: N/A

Requsition # 24204

Pay & Bene its: Pay & Benefits: Estimated hiring range $87,135 - $105,435 / year, 5% bonus target, Full benefits. www.careoregon.org/about-us/careers

Posting Notes: This is a fully remote role, but you must reside in one of the listed 9 states.

General Statement of Duties

The IS Application Systems Administrator II is responsible for implementing and maintaining corporate applications, as well as influencing and recommending selection of effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon's applications system support model. This position spends substantial time evaluating, architecting, implementing, and administering IS policies and systems (plan, design, install, and maintain).

Essential Position Functions

Application Systems Design

Actively participate in the design and maintenance of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services.

Provide advanced knowledge of application systems software /hardware technology to the company, and participate in and consult on projects.

Advise other IS teams on best practices for application/processes design.

Participate in the maintenance of the enterprise application portfolio and inventory.

Application Systems Administration and Operations

Execute tasks related to tickets and service requests for basic to advanced server-side activities.

Actively maintain application and server software, such as updates and upgrades.

Analyze business needs; research and recommend solutions which include potential risks and mitigation.

Actively configure and customize application systems.

Help define, as well as run and review reports on applications performance and event anomalies; make minor and advanced internal adjustments and identify substantial gaps based on findings.

Develop and maintain appropriate applications documentation, including current design and operation.

Monitor and ensure quality of data transmissions.

Actively configure user account access to applications as needed.

Participate in an after-hours on-call rotation.

Standards and Policy Administration

Propose requirements and standards for application selection and deployment.

Participate in the ongoing review of existing applications systems to ensure they are designed to comply with established standards and to empower business operations.

Participate in developing and maintaining support policies and procedures.

Assist with the development and management of application/database security policies and systems, such as web applications and SQL server security.

Assist with the development and management of file exchange policies and systems, such as FTP.

Participate in planning for and supporting disaster recovery and business continuity initiatives.

Vendor Coordination and Relations

Establish and maintain effective working relationships with external partners and application vendors including installation and repair of services.

Conduct product and vendor research, and present recommendations to senior administrator and/or management.

Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; monitor adherence to OLAs with internal parties; escalate issues as needed.

Essential Department and Organizational Functions

Propose and implement process improvements.

Meet deadlines for completion of job tasks.

Maintain agreed upon work schedule.

Demonstrate cooperation and teamwork.

Provide cross-training on specific job responsibilities.

Meet identified business goals that contribute to departmental goals.

Perform other related duties as needed.

Required Knowledge, Skills, and Abilities

Advanced knowledge, skills, and/or abilities in some or all of the following:

Enterprise applications integration and business process automation tools, such as BizTalk

Data integration strategy best practices, such as ETL

Claims processing technologies, such as QNXT and Facets

Electronic health record technologies such as EPIC and Allscripts

Document management and collaboration platforms, such as SharePoint and Office 365

Scripting language technology, such as PowerShell and T-SQL

Compute environments, such as server hardware, storage and virtualization

Microsoft server operating systems and core services, such as Active Directory

Cloud technologies, such as Microsoft Azure and Amazon Web Services

Data protection solutions

Troubleshooting performance issues and root causes

Monitoring systems and best practices

Principles of application design and best practices

Awareness or knowledge of ITIL and ITSM governance concepts

Knowledge of project management practices

Advanced ability to author and maintain system documentation

Effective communication skills, including listening, verbal, written, and customer service

Ability to clearly articulate policies and instructions

Demonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staff

Demonstrated progress in simplifying and presenting complex concepts in an easily understood way

Proactively and appropriately communicates status and needs

Ability to recommend policies, document risks, and propose solutions to information technology management and senior leadership

Possess a high degree of initiative and motivation

Ability to effectively collaborate with coworkers, staff, and leaders across all departments

Demonstrated progress in leading teams of people with some oversight

Demonstrated progress in seeing the big picture beyond a request and taking appropriate holistic action, employing "systems thinking"

Effective project management skills

Effective vendor management skills

Effective organizational skills

Ability to prioritize work based on business need and direction

Effective analytical and research skills; demonstrated progress in seeing patterns in data and drawing appropriate conclusions.

Demonstrated progress in proposing solutions and communicating business value

Ability to maintain a positive attitude

Understands and adheres to governance and process

Physical Skills and Abilities Required

Lifting/Carrying up to 10 Pounds

Pushing/Pulling up to 0 Pounds

Pinching/Retrieving Small Objects

Crouching/Crawling

Reaching

Climbing Stairs

Repetitive Finger/Wrist/Elbow/

Shoulder/Neck Movement

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

More than 6 hours/day

Standing

Walking

Sitting

Bending

Seeing

Reading

Hearing

Speaking Clearly

0 hours/day

0 hours/day

0 hours/day

0 hours/day

More than 6 hours/day

More than 6 hours/day

3-6 hours/day

3-6 hours/day

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Education and/or Experience

Minimum 3 years' experience delivering application systems solutions and related services required. Experience should include some or all of the following:

Enterprise applications installation, administration and upgrade

Enterprise applications infrastructure design, including performance management and cost metrics

Scripting and automation

Cloud and "as a Service" offerings

Microsoft operating systems and core services

ITIL concepts and practices

Concepts of Managed Care

Project management practices

Systems integration and data flow

Bachelor's degree in Computer Science, Information Systems, or a related field preferred

Mid-level Microsoft certifications preferred

Additional experience in related technology support and/or operational positions preferred

Working Conditions

Environment: This position's primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):

Inside/office Clinics/health facilities Member homes

Other_________________________________________

Travel: This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used.

Equipment: General office equipment

Hazards: n/a

#LI-Remote

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.

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