Product Manager/Sr. Product Manager

Chicago, IL, United States

About Us

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment.

At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We're changing the world and need other like-minded individuals to accelerate and expand our efforts.

More About NOCD

Obsessive-compulsive disorder (OCD) is a stigmatized and mistreated chronic condition that affects over 8.25 million Americans and 181 million people globally. Often perceived as a personality quirk, this mental illness is far more severe than is currently understood. It's ranked by the W.H.O as a top 10 most disabling condition, causes people to become 10x more likely to die by suicide when left untreated, and costs the healthcare systems tens of billions of dollars annually. Yet, despite its prevalence, severity, and costliness, OCD is treatable. People with the condition can get better by doing a specific type of therapy called Exposure and Response Prevention (ERP), although specialists who deliver ERP historically have months-to-years-long waitlists and cost 3X more per session than generalist therapists. As a result, people with OCD today suffer for 14-17 years on average before getting effective care, leading to many preventable suicides and overdoses.

Co-Founder and CEO Stephen Smith formally launched NOCD in January 2018 to end this crisis, inspired by his personal experience suffering with OCD and the challenges he faced navigating the behavioral health treatment system. After being misdiagnosed 5 times and receiving harmful care that caused severe depression, Smith finally figured out he was experiencing OCD symptoms, which prompted him to find a licensed therapist that specialized in ERP. The specialist had almost a year-long waitlist, cost over $350 out-of-pocket per session, and was unavailable for support between sessions; but with the help of a family member, Smith eventually found a way to see the OCD specialist, get formally diagnosed with OCD, receive ERP Therapy, and regain his life. His experience catalyzed NOCD's creation.

NOCD is ending the global OCD crisis by using its community built by content to identify people with OCD in places where they feel comfortable seeking help (often online) and bringing care to them in those settings using NOCD's virtual therapy platform. Inside NOCD's platform, people with OCD can do live face-to-face virtual therapy sessions with a licensed therapist that specializes in OCD from NOCD's ERP-trained network, as well as receive always-on support between sessions from peer communities, self-help tools, and asynchronous messaging. The largest peer-reviewed OCD treatment study ever recorded proved that NOCD Therapy can significantly reduce OCD and comorbidity symptom severity in less than 14 hours of clinical time on average, the most effective and efficient OCD treatment model in history.

The model's operational and clinical efficacy has rapidly made NOCD the world's leader in OCD treatment. The company serves the world's largest OCD peer community, with hundreds of thousands of people per month engaging in it online. In addition, NOCD manages the world's largest and most-proven OCD-specialty provider network, annually conducting nearly a half million ERP therapy sessions, serving tens of thousands of people with OCD, and extending insurance-sponsored care to over 150 million Americans. Now, evidence-based OCD treatment can be accessed within 7 days, in all fifty states, and as an insurance-covered benefit to about half of the United States population!

The company's success has led top venture capital and private equity firms to invest in it. Since the company's founding, NOCD has raised $85 Million from strategic investors such as 7wire Ventures, F-Prime Capital, Eight Roads Capital, Kaiser Permanente Ventures, Cigna Ventures, Longitude Capital, Health Enterprise Partners, Chicago Ventures, Hyde Park Angels, and more. Moreover, one of the most successful CEO's in healthcare history, Glen Tullman, who scaled Allscripts, sold his previous company, Livongo for $18.5B, and has scaled Transcarent, is NOCD's Executive Chairman, and Howie Mandel is the company's spokesperson.

The investors not only view NOCD as the leader in OCD (and likely market winner), a $10 Billion opportunity, but also as the leader in building a new, better, outpatient behavioral healthcare system for the world's most severe and stigmatized communities. NOCD has used its innovative care delivery model to build a new outpatient behavioral health system in one severe and stigmatized community- those with OCD and related conditions- and its scale has shown its clear opportunity to expand its model, "community-driven therapy," to others.

As part of the expansion efforts, the company is looking for a seasoned Chief Operating Officer (COO), a healthcare leader who can work alongside the NOCD leadership team to finish completing its mission in OCD and use it's model to transform the overall behavioral health outpatient system for the most severe and stigmatized people.

About the role:

As a Senior Product Manager at NOCD, you will play a critical role in driving company OKRs, ultimately responsible for member experience, retention & outcomes, therapist experience, availability and utilization. You will lead the development and execution of product strategies and workflow improvements that enhance our tele-therapy platform, making mental health services more accessible and effective for our users. You'll work closely with cross-functional teams, including engineering, design, clinical operations, and marketing, to deliver products that align with NOCD's mission and business goals.

Key Responsibilities :

Define and execute the product roadmap, prioritizing product features and initiatives that align with NOCD's strategic objectives and user needs.

Conduct market research and user research to identify opportunities for product innovation and improvement.

Collaborate with UX/UI designers to create intuitive and impactful user experiences.

Work closely with engineering teams to ensure timely and quality delivery of product features.

Partner with clinical operations to ensure that products adhere to regulatory standards and clinical best practices.

Analyze product performance using data and metrics, and iterate based on insights.

Engage with stakeholders across the company to gather product requirements and ensure alignment with business objectives.

Lead and mentor junior product management staff.

What you have done

Bachelor's degree in a relevant field (e.g., Business, Engineering, Psychology)

Master's/MBA degree preferred.

3-8 years of product management/product marketing/clinical operations experience, ideally in the tech, telehealth, or mental health sectors.

Experience with LLMs/AI or clinical workflows is a huge plus.

Demonstrated ability to develop and execute successful product strategies.

Strong analytical skills and data-driven decision-making capabilities.

Excellent communication and leadership skills, with the ability to influence cross-functional teams.

Deep empathy for users and a passion for improving mental health care access and quality.

Experience with Agile development methodologies.

Familiarity with regulatory standards and compliance requirements in the healthcare sector is a plus.

What We Offer

Competitive compensation

Comprehensive benefits package, including medical, dental, vision coverage, and 401(k)

Flexible PTO policy

Preferred work on-site in our Chicago HQ, or hybrid

Casual and engaging startup environment with an outstanding mission-driven team atmosphere

We provide 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees

NOCD is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. NOCD is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

https://www.treatmyocd.com/employee-privacy-notice

General Pay Range

$100,000-$165,000 USD

NOCD is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. NOCD is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

https://www.treatmyocd.com/employee-privacy-notice

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