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Tulip Interfaces
Somerville, MA, United States
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform
Job Source: Tulip InterfacesPostman
Boston, MA, United States
The 2023 State of the API Report is out! See what 40,000+ of your peers say on API monetization, AI, and top tools. The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn
Job Source: PostmanAmbi Robotics
Boston, MA, United States
We are a fast-paced Series A startup growing our team of dynamic builders, tech-enthusiasts, and compassionate professionals on a mission to deploy AI-powered robotic solutions that make supply chain operations more human-friendly and efficient. Ambi Robotics is excited to add a Product Support Engineer to the team in Boston, Massachusetts. This p
Job Source: Ambi RoboticsGE Aerospace
Lynn, MA, United States
Job Description Summary GE Aerospace is a world-leader in designing and producing commercial and military jet/helicopter engines and components, as well as integrated digital, electric power, and mechanical aircraft systems –all supported by a global service network. The Lynn facility’s products are steeped in innovation, and the facility is cons
Job Source: GE AerospaceGE Aviation
Lynn, MA, United States
Job Description Summary GE Aerospace is a world-leader in designing and producing commercial and military jet/helicopter engines and components, as well as integrated digital, electric power, and mechanical aircraft systems –all supported by a global service network. The Lynn facility’s products are steeped in innovation, and the facility is cons
Job Source: GE AviationGE Aerospace
Lynn, MA, United States
Job Description Summary GE Aerospace is a world-leader in designing and producing commercial and military jet/helicopter engines and components, as well as integrated digital, electric power, and mechanical aircraft systems -all supported by a global service network. The Lynn facility's products are steeped in innovation, and the facility is const
Job Source: GE AerospaceGE Aerospace
Lynn, MA, United States
Job Description Summary GE Aerospace is a world-leader in designing and producing commercial and military jet/helicopter engines and components, as well as integrated digital, electric power, and mechanical aircraft systems -all supported by a global service network. The Lynn facility's products are steeped in innovation, and the facility is const
Job Source: GE AerospaceDefinitive Healthcare
Framingham, MA, United States
At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can ident
Job Source: Definitive HealthcareSomerville, MA, United States
Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2024.
This is a hybrid role, based out of our Somerville, MA office.
About You:
You are genuine, humble, and curious
You are excited about being part of successful start-up and building processes
You are process oriented, know how to stay organized, and want the autonomy to drive your own work
You are comfortable working with customers through multiple forms of communication including chat services and web calls
You are curious and excited to learn about new and old technologies powering a modern factory.
Experience with Tier 2 and/or 3 level product or technical support would be a plus
What skills do I need? Exceptional communication skills, written and oral
Collaborative team player who can partner with and manage multiple teams to resolve issues
Familiarity with SQL queries and HTTP get/post requests
Experience in manufacturing, process engineering, or either a finished apprenticeship or a Bachelor's degree in a field of engineering or computer science.
Fluent in English; German, French, Spanish, or Italian fluency is a plus
Key Responsibilities: Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries
Educate customers on the product, usage, and features
Diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed
Manage Support workload to provide visibility to issues and resolution status
Continuously improve the internal support processes and tools
Process business and technical information for customers and provide feedback for the developer teams
Contribute content to and help maintain the Tulip Library
Key Collaborators: Customer facing teams: Solution Engineering, Customer Success
Engineering
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: Direct impact on product and culture
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Virtual company events and happy hours
Fitness subsidies
We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.
Product Support Engineer jobs in Somerville, MA, United States
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