UX Researcher

San Jose, CA, United States

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

We are looking for a talented User Experience (UX) Researcher who is passionate about making a difference in the world through responsible, data-driven innovations. As a member of the global user research team, you will join an established and impactful team of user researchers that are responsible for leading and driving user-centered research initiatives. Your research findings and insights will drive the design and development of user-centered solutions. You will collaborate closely with cross-functional teams, including designers, product managers, and engineers, to ensure our products deliver exceptional user experiences. This is a role where you will have the opportunity to shape our UX research strategy, mentor other researchers, and demonstrate impact and influence for product roadmap. Rigor, attention to detail, insatiable curiosity, and a willingness to learn will be critical as you work in this rapidly evolving space in the industry.

Responsibilities:

Strategic Leadership:  Develop and execute a comprehensive UX research strategy that aligns with business goals, ensuring a user-centered approach throughout the product development lifecycle

Leadership:  Define the research roadmap you want you and your user research team to execute. Mentor UX researchers, providing guidance, feedback, and fostering their professional growth

Research Planning:  Define research goals, methodologies, and timelines for various projects, ensuring alignment with product objectives and user needs

User Research:  Conduct qualitative and quantitative research studies, such as interviews, usability testing, surveys, and user journey mapping, to gather insights about user behaviors, needs, and preferences

Data Analysis:  Analyze research data and derive actionable insights that drive informed design decisions and product improvements

Stakeholder Collaboration:  Collaborate closely with cross-functional teams, including designers, product managers, and engineers, to advocate for user needs and ensure research findings are effectively communicated and integrated into the product development process

User Advocacy:  Serve as a user advocate, ensuring that user feedback and insights are consistently considered and prioritized in product decisions

Industry Trends:  Stay up-to-date with the latest UX research methodologies, industry trends, and best practices, and proactively apply them to enhance our research processes and deliverables

Research Operations:  Establish and optimize research operations, including participant recruitment, research tools, and documentation, to streamline research activities and ensure high-quality deliverables

Collaboration and Communication:  Foster a collaborative and inclusive research culture, encouraging knowledge sharing and effective communication across teams and stakeholders

Executive eminence:  Measure and present the impact that UX research has produced through your leadership and work

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Required Technical and Professional Expertise

Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, User Experience Research, or a related field

Proven experience (8+ years) in UX research, with a focus on user-centered research methodologies and techniques

Strong leadership skills, with experience managing and mentoring UX researchers

Expertise in both qualitative and quantitative research methods, including usability testing, interviews, surveys, field studies, and analytics

Proficiency in data collection and analysis and visualization tools to derive meaningful insights from research data

Solid understanding of UX principles, design thinking, and human-centered design processes

Excellent communication, presentation, and storytelling skills, with the ability to effectively convey complex research findings and recommendations to diverse stakeholders

Demonstrated experience in collaborating with cross-functional teams and driving user research initiatives within an agile product development environment

Strong problem-solving and critical-thinking abilities, with a keen eye for detail

Passion for user-centered design, empathy for users, and a commitment to delivering exceptional user experiences

Portfolio containing demonstrated UX Research experience

Experience with AI and/or cloud computing technology is a plus

We offer a competitive salary, comprehensive benefits package, and the opportunity to work in a collaborative and innovative environment that values user research and design thinking. Join us in shaping the future of our products and making a positive impact on the lives of our users.

You will be required to work on-site in the office with the ability to work remotely occasionally.

Preferred Technical and Professional Expertise

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