Knowledge Technology Coordinator_

New York

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

**Summary    **

As a Knowledge Technology Coordinator, you will support the day-to-day administration of databases and legal technology platforms for the Knowledge department, particularly as it relates to triaging user support requests; facilitating communications with users, other departments and vendors; maintaining detailed and accurate documentation; and, updating user-facing content.

**Location   **

This position can be remote.

**Responsibilities  **

+ Resolve or escalate user issues and enhancement requests on supported systems.

+ Create and maintain documentation related to general department operations, trouble-shooting protocols, enhancements and upgrades to supported systems, and contractual details with our vendors.

+ Regularly follow-up with users to ensure satisfaction, including conducting regular surveys.

+ Support internal communications on behalf of the Knowledge department, which includes drafting announcements, updating content on the firm intranet (in SharePoint), and sending out reports to management.

+ As part of the Knowledge department – which includes Knowledge Technology, Knowledge Management, Research and Litigation Support – you will also have the opportunity to collaborate on other technology projects as part of our mission to help our lawyers practice smarter.

+ Performs other tasks as requested or assigned.

**Desired Skills   **

Must be creative, flexible, and comfortable working both independently and as part of a larger diverse team in a fast-paced environment. Strong organizational and project management skills required, with a keen attention to detail. The ability to understand and clearly present complex data and instructions to varying audiences, both verbally and in writing, is critical.

**Minimum Education   **

+ High School or GED

**Preferred Education **

+ 4 Year / Bachelor's Degree

**Minimum Years of Experience  **

+ 3 years’ experience in a project management, database administration and/or customer support position.

+ Experience must include at least one year providing technical training.

+ Experience in a law firm or legal software company preferred.

**Essential Job Expectations   **

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

+ Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;

+ Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;

+ Provide timely, accurate, and quality work product;

+ Successfully meet deadlines, expectations, and perform work duties as required;

+ Foster positive work relationships;

+ Comply with all firm policies and practices;

+ Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;

+ Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

**Physical Demands   **

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

**Work Environment   **

+ Remote / Work-from-home

**Disclaimer   **

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.

**Application Process    **

Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact [email protected]. Please add [email protected] to your list of safe senders.

**Accommodation   **

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact [email protected].

Agency applications will not be considered.

No immigration sponsorship is available for this position.

The expected pay range for this position, if hired to work in New York City is $34.93 - $50.66 per hour. If hired to work in San Francisco or Palo Alto the expected pay range is $36.45 - $52.86 per hour. If hired to work in Los Angeles, San Diego, Seattle, or Washington, D.C. the expected pay range is $33.41 - $48.46 per hour. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws. The compensation offered to a candidate selected for employment will be dependent upon various factors, including the candidate’s geographic market, skills, educational and professional background, experience, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).

_DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ Job applicant poster viewing center (om/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant) _._

**DLA Piper is, at its core, bold, exceptional, collaborative and supportive**

Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

**Get to Know Us**

We invite you to learn more about us. Please visit the following pages for more information about DLA Piper.

Laterals (lapiper.com/en-us/careers/laterals)

Lateral Partners

Law Students (lapiper.com/en-us/careers/law-students)

Business Professionals

**Recruitment Agencies:**

Per the terms of our agreement, all candidates must be submitted through the firm’s agency portal for consideration. If you have an agreement with the firm, please log in to the agency portal via the following link (yworkday.com/wday/authgwy/dlapiper/login.htmld?redirect=n) to review positions accepting agency submissions.

_Lawyer Positions Only:_ If you do not have an agreement with us and would like us to consider candidates, please send a blind candidate profile to [email protected]