Intake Specialist
Indianapolis, IN, United States
Are you passionate about helping others and making a difference in your community? John Boner Neighborhood Centers is seeking an enthusiastic and dedicated Intake Specialist to be the first point of contact for individuals seeking our services. In this vital role, you will assess client needs, provide information about our programs, and ensure they connect with the right resources. If you have excellent interpersonal skills, a strong understanding of community resources, and a heart for service, we invite you to join our dynamic team and contribute to our mission of empowering our community.
A Day in the Life
As an Intake Specialist at JBNC, your day starts with a warm welcome to clients, conducting initial assessments to understand their needs and eligibility. You’ll collect detailed information and maintain confidentiality, ensuring compliance with privacy policies. Your role involves not just providing information but also referring clients to suitable internal and external services, following up to ensure they receive the support they need. You'll work closely with various departments and external providers, staying updated on program changes and coordinating resources. Your advocacy for clients will be crucial in helping them navigate complex service systems. Throughout the day, you’ll document client interactions, manage data, and generate reports, all while participating in team meetings and community outreach activities to promote our programs and services.
You Would Thrive in This Position If...
You Have a Background in Social Services: You hold a degree in Social Services, Human Services, or a related field, or have 3-5 years of progressive experience.
You Excel in Customer Service: You’re a team player with strong customer service skills, capable of building effective relationships.
You’re a Problem Solver with Emotional Intelligence: You possess high-level interpersonal and problem-solving skills and can navigate sensitive issues with tact and empathy.
You’re Detail-Oriented and Tech-Savvy: You have a keen eye for detail and are comfortable using technology, including databases for tracking client information.
You’re Proactive and Resourceful: You take initiative and are proactive in meeting client and organizational objectives.
You’re a Strong Communicator: You have effective written and verbal communication skills, able to interact with employees, management, clients, and community partners at all levels.
You’re Passionate About Community Engagement: You enjoy participating in community outreach activities and developing relationships with community partners and stakeholders.
Join us at John Boner Neighborhood Centers and make a meaningful impact in the lives of those in our community. Apply today to be a part of our dedicated team!