Customer Service Representative
Hattiesburg, MS, United States
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Walt Massey. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
**What We Offer**
* Health insurance
* Dental, vision insurance
* 401(k) plans
* Paid holidays
* Paid vacation time
* Paid training
* Aggresive Pay Plan
**Responsibilities**
* Answer customer calls and establish follows-up with sales appointments
* Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
* Provide customers with initial product information and direct them to the appropriate dealership resources
* Present initial financing options based on customer needs
* Follow up with leads that are not ready to make an appointment or no-show
* Participate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management
* Utilize CRM tracking system daily
**Qualifications**
* At least one previous role based in customer service experience
* Excellent teammate with collaborative attitude and eagerness to improve
* Prompt and courteous demeanor
* Positive and hardworking personality
* Strong computer skills
* Valid drivers license
**Apply for Customer Service Representative**
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