Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Intuit Inc.
Plano, TX, United States
Intuit’s Small Business and Self-Employed Group (SBSEG) is committed to creating tools and services that dramatically increase a Small Business' ability to manage their cash flow. The Risk Operations team supports SBSEG by protecting Intuit and our Small Business Customers from financial losses resulting from fraud or credit risk. Join Intuit's Ris
Job Source: Intuit Inc.Intuit
Plano, TX, United States
Intuit’s Small Business and Self-Employed Group (SBSEG) is committed to creating tools and services that dramatically increase a Small Business' ability to manage their cash flow. The Risk Operations team supports SBSEG by protecting Intuit and our Small Business Customers from financial losses resulting from fraud or credit risk. Join Intuit's Ris
Job Source: IntuitUber
Dallas
**About the Role** The Senior Analyst, Financial Risk Management, will be responsible for the execution of the Financial Risk Management strategy to build a world class FRM/SOX program, through successful implementation of controls to respond to financial reporting risk within the finance function, specifically Insurance, Revenue, and emerging prod
Job Source: UberSantander US
Dallas
Associate, Business Control & Risk Management Dallas, United States of America USA Job Function Description: Ensures transparency of business results, finance and processes. Typically organizes a reporting system and tracks goals accomplishment, collect and process data and provides managers with all necessary company management data and informatio
Job Source: Santander USCapital One
Plano
Plano 6 (31066), United States of America, Plano, Texas Manager, Product Management Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and i
Job Source: Capital OneCapital One
Plano
Plano 7 (31067), United States of America, Plano, Texas Manager, Project Management Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessar
Job Source: Capital OneAccenture
Irving
At Accenture Transformation Excellence practitioners will shape, mobilize and execute a Transformation Journey with our clients. A candidate should have the ability to individually create solutions leveraging deep solutioning and delivery experience in one or more areas, while being able to develop solutions in a collaborative basis with the client
Job Source: AccentureComerica
Frisco
Senior Manager, Data Product Management The Senior Manager, Data Product Management is responsible for defining and managing strategic data and information assets used to deliver value to the business. They work in close partnership with Technology Data Engineering on the capture, storage, movement, and consumption of structured and unstructured da
Job Source: ComericaPlano
Overview
Intuit’s Small Business and Self-Employed Group (SBSEG) is committed to creating tools and services that dramatically increase a Small Business' ability to manage their cash flow. The Risk Operations team supports SBSEG by protecting Intuit and our Small Business Customers from financial losses resulting from fraud or credit risk.
Join Intuit's Risk Operations Payment Team as a Front-line Manager of our Risk Operations Customer Contact Center. Our goal is to provide high-value, customer-focused payment support at the time of need for our customers through first call resolution. This role will lead a team of Payment Experts through people management methodologies and requires strong people skills and analytical abilities to manage and set expectations for performance.
What you'll bring
+ A minimum of 5 years of proven experience in a customer service position
+ 2-3 years managing a high performing team in a fintech, payment processing, lending, or online banking operations organization, with direct experience in customer contact resolution
+ Excellent leadership and interpersonal skills
+ Track record of identifying and developing exceptional talent to build high performing, highly engaged teams
+ Excellent communication skills, including business writing and presentations. Uses data to create and tell a story that motivates, inspires, and ultimately galvanizes others to create and then implement innovative, and best in class improvements
+ Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels
+ Collaborative, reliable, highly analytical partner with an ability to make data-driven decisions and to translate identified opportunities into actionable plans. Demonstrated ability to expertly lead cross functional projects, and to guide the organization through change
+ Possess a bias for action and will ensure smart plans are in place to keep all KPIs in the green
+ Advanced computer/ Internet navigation skills to use a variety of proprietary systems, investigative programs, and operate CRMs quickly and effectively
+ Possesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results and exhibiting the highest personal and professional standards of integrity and ethics
+ Strong expertise, including any of the following areas: fintech, payments, lending, or banking
+ Role will require coming into the office 2-3 times a week and working from home the remaining days
How you will lead
You will be responsible for overseeing the daily operations of the customer service team. Support Representatives to achieve a high level of quality and customer experience.
+ Supervising the daily operations of the customer service department
+ Leading, hiring, and training customer service team members to deliver excellent service standards
+ Interacting with customers and handling customer queries and complaints in a timely manner
+ Conduct regularly scheduled 1:1s, documentation coaching and performance improvement plans
+ Analyzing customer feedback and service data to identify trends and areas for improvement
+ Motivating and fostering a supportive and collaborative team environment to maintain high levels of morale and engagement
The ideal candidate will have a background in fraud investigation, risk management, and operating in a regulated environment necessary for large-scale money movement.
+ Leadership: Manage a team of front-line fraud agents to achieve business goals and effectively manage customer c compliance, fraud, credit, and reputational risk. Coach, develop, and mentor. Develop high performing teams by understanding and facilitating team dynamics, recognizing, and developing great talent, recommending and implementing process improvements, and ensuring you have an engaged team. Always lead by example.
+ Customer: Monitor customer experience to identify and drive improvements in processes and systems leading to better customer outcomes. Serve as an escalation point on complex customer issues to ensure empathetic, accurate, fair, and efficient resolutions while containing risk.
+ Operations: Ensure productivity and service level KPIs are met. Actively monitor, analyze, and report on the effectiveness of your team's performance.
+ Collaboration: Serve as a liaison for your team. Collaborate with leaders across the organization to learn about new risks, capitalize on new opportunities, remove roadblocks, and ensure effective execution to meet all KPIs.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Email Alert for Manager 1, Risk Management_ jobs in Plano
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.