Patient Safety Solution Designer

Chicago, IL, United States

Job Description

_Safety Solution Designers are the go-to experts to represent Press Ganey Safety & Reliability Solutions. This person serves as a hands-on expert utilizing safety solutions and advises the client on best methods to meet their needs. The position educates clients and prospective clients, leads client implementation projects, and aligns solution benefits to maximize client success. _

This role will work with clients from the evaluation phase through implementation and optimization of Press Ganey Safety Solutions. They will assist clients in determining the best match of tools and solutions for the business need based on the client or prospect scenario, and follow-up for both current and prospective clients.

The Safety Solution Designer coordinates with the Press Ganey account team, product team, technical support team, and other stakeholders throughout the lifecycle of the client’s partnership with Press Ganey.

Duties and Responsibilities

Coach prospective and current clients on applying software features and technical capabilities to achieve the client’s objectives for their Safety & Reliability program

Build and maintain relationships with client contacts and learn their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended solution optimization

Lead implementation projects serving as the primary contact, maintaining project materials, communicate status and risks, and ensure project objectives are delivered timely

Maintain expert level knowledge of all software features and technical capabilities

Audit, interpret, and advise clients on recurring monitoring and maintenance metrics to ensure client optimization and make recommendations to client

Prioritize workload and manage timelines to meet client target dates for projects and for internal service level agreements

Inform and advise client and internal Press Ganey account team of progress on client projects and requests

Facilitate a collaborative team environment for both internal and external clients

Provide ongoing support for new and existing products

Collaborate within account and product teams to developing/improving processes, acting as lead or co-lead

Qualifications:

Qualifications

Minimum 5 or more years’ experience in healthcare quality/safety role OR software solution client service role

Demonstrated experience leading complex implementation projects, solving problems and improving business processes through the application of technology

Displays passion for work and is motivated to learn on the job from other team members and by self-paced eLearning

Fully owns processes for assessing, investigating, and solving key client requests with little or no oversight

Able to adapt in a fast-paced, innovative, changing environment

Able to serve as a mentor to new associates and act as a leader within the team and the department

Excellent written and verbal communication skills are required

Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)

Demonstrated quality-focus, with strong organizational skills and attention to detail, and ability to prioritize work and manage time effectively

Strong executive presence

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected salary for this position ranges from $66,00 to $108,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

#LI-Remote

Qualifications

* Minimum 5 or more years’ experience in healthcare quality/safety role OR software solution client service role

* Demonstrated experience leading complex implementation projects, solving problems and improving business processes through the application of technology

* Displays passion for work and is motivated to learn on the job from other team members and by self-paced eLearning

* Fully owns processes for assessing, investigating, and solving key client requests with little or no oversight

* Able to adapt in a fast-paced, innovative, changing environment

* Able to serve as a mentor to new associates and act as a leader within the team and the department

* Excellent written and verbal communication skills are required

* Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)

* Demonstrated quality-focus, with strong organizational skills and attention to detail, and ability to prioritize work and manage time effectively

* Strong executive presence

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected salary for this position ranges from $66,00 to $108,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:

\#LI-Remote

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