Service Advisor

Service Advisor- Full Time

The ideal candidate is customer-focused with the ability to assess vehicle needs accurately, and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.

About Us

Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and a welcoming, team-oriented environment. If you’re looking to join a company that treats you like family and invests in your future, we’d love to have you on board!

Benefits

Average annual compensation of $60,000 - $100,000

Health insurance- Company contributes a portion to cost

Dental, Vision, Assurity, and LifeLock insurance options available

Paid Life Insurance

401(k) with company matching

Paid Time Off

Family owned and operated

Positive work environment

Responsibilities

Uphold and understand manufacturer warranty guidelines, policies, and procedures

Oversee the service lane to ensure prompt, courteous, and efficient service for all customers

Greet customers promptly and courteously upon arrival

Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer

Assess and recommend maintenance based on vehicle age, mileage, and service history

Provide detailed and accurate estimates for parts and labor costs

Ensure final invoices align with completed work and explain all warranty, services, and charges to customers

Establish clear follow-up timelines with customers

Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns

Efficiently allocate work among technicians to optimize daily productivity

Ensure technician time is consistently utilized

Send digital multi-point inspections for customers to review, in addition to printing physical copies

Collect payments from responsible parties for all repairs

Facilitate a positive customer experience by completing additional tasks as needed

Qualifications

Strong organizational and time management skills

Friendly, customer-oriented demeanor with exceptional communication skills

Proven leadership abilities with experience in managing and coordinating team activities

Professional appearance, maintaining a well-groomed and polished image

Must have a clean driving record and hold a valid driver’s license

Must be willing and able to submit to a Background Check and Drug Screen

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