Benefit Communication Specialist
Atlanta, GA, United States
BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team, look no further.
Our company Benefit Communication Insourcing, LLC is a joint trademark with Lockton Companies, LLC. Headquartered in Kansas City, we are one of the nation’s leading benefit communication firms. We work directly with employees throughout the U.S. providing customized benefit communication and administrative services and support to our client’s HR Department and their individual employees.
The Benefit Communication Specialist (BCS) is responsible for providing high level service by following schedule adherence to ensure that appropriate service levels are provided to the client’s employees. The BCS is responsible to communicating via telephone or in-person to conduct and track individual personalized benefit review sessions and properly educate employees on all core and voluntary benefit insurance products. The BCS will ensure that each employee has a comprehensive understanding of the benefit options available.
Client: This position will support Emory Healthcare telephonically working remotely. Must live in the Atlanta Metro area to be considered.
ESSENTIAL FUNCTIONS
Uses provided census data and reports to conduct benefit reviews telephonically or in person reaching out to newly hired and existing employees to conduct one-on-one benefit review sessions. Counseling employees on their core and voluntary benefit options, following strict compliance practices, state licensure requirements, and company quality assurance regarding benefit enrollments.
Creates an environment to evaluate and counsel employees about their core and voluntary benefit options and coverages. Accepts inbound service calls and appointments from employees regarding benefit plans and enrollment. Also, conducts outbound service calls to follow up and address employee questions. Follows schedule to effectively manage time to meet employee availability and business needs.
Accurately inputs and captures employee enrollment decisions, using appropriate system platforms or paper application process, following Life and Health licensure regulations and BCInsourcing’s quality assurance.
Creates and maintains a professional environment by promptly coordinating with supervisor and other appropriate parties when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately.
Maintains a working knowledge of the client’s annual open enrollment process for new and/or existing employees. Schedule adherence may fluctuate during such times in order to meet the needs of the client, including extended work hours, evenings, and weekends. May be requested to travel to client sites just for open enrollment periods or special projects.
Obtains and maintains an active Life, Health and Accident Insurance Producer’s License including timely continuing education and meets other licensing requirements and documentation, as directed by BCInsourcing’s Licensing Specialist. Promptly notifies BCInsourcing’s Licensing Specialist of any information or situation which may impact
Performs other duties as assigned by Supervisor.
MINIMUM EDUCATION AND EXPERIENCE High School Diploma/GED equivalent
Obtain a Life, Health and Accident Insurance Producer’s License upon hire, and meet state-specific eligible for appointment to appropriate insurance carriers within timeframe established by BCInsourcing
Must have and maintain a valid driver’s license to travel to client sites for OE or special projects
Clear interpersonal telephonic communication skills
Professional work experience demonstrating self-motivation and result-driven outcomes
PREFERRED EDUCATION AND EXPERIENCE Advanced degree completed or in process
Working knowledge of insurance products, including core and voluntary benefits
Existing active Life, Health and Accident Insurance Producer’s License at time of hire
Bilingual Skills : English and second-language fluency, verbal and written, when a client workplace requirement
Total Rewards Summary Paid Training And Professional Development
Company Provided Equipment
Medical with HSA; Wellness Program/Gym Reimbursement
Dental and Vision Plans
Additional Voluntary Benefits
100% Employer-Paid Benefits including STD, LTD, and Term Life & AD&D
401k Plan with Company Match
Pet Insurance
Immediate Paid Time Off Accrual
Immediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating Holidays
Employee Referral Bonus Program
Starting Annual Base Salary Range for This Position is $50,000 - $55,000 This Position Is Also Eligible For Monthly Incentive Pay Based On Meeting Performance Metrics Following 90 Days of Active Employment
The base salary range represents the estimated low and high end of the salary range for this position. BCInsourcing takes into consideration a combination of the selected candidate’s skill set, experience, qualifications, licensure, and other job-related reasons as it relates to the position. At our Company, generally, an individual would not be hired at the top of the range of the role, and compensation decisions are dependent on the facts and circumstances of each posting.
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