Senior Conversation Designer, Alexa Audio

Bellevue, WA, United States

Job ID: 2678485 | Amazon.com Services LLC

Join the team shaping the future of audio on Alexa, encompassing podcasts, radio, books, and music. We're crafting experiences that enable users to swiftly access content that matters most to them through the power of Alexa. The Alexa Audio UX Design team is looking for a Voice User Interface / Conversational AI Experience Designer to develop intuitive natural language interactions.

This role offers a significant opportunity to influence customer experience, design, and the implementation of pioneering features used daily by millions. We value candidates who are passionate about customer-driven innovation, show exceptional ownership, and are eager to make history while having fun.

As a Senior Conversation Designer, you will collaborate closely with a talented group of producers, UX designers, visual designers, user researchers, and engineers. Together, you will identify, define, and implement solutions that enhance the Alexa customer experience. Excellent communication skills are essential, as you will be expected to convey your designs effectively and transform them into concrete deliverables.

Key job responsibilities

- Create world-class, user-centered conversation designs, considering market research, business requirements, customer feedback, and usability findings

- Translate business requirements into use cases and high-level customer experience requirements

- Design the architecture and interaction flow of voice experiences

- Develop conceptual diagrams, prototypes, and design specifications ready for implementation

- Write sample dialog plans and language model training data

- Collaborate with data science and engineering teams to assess and optimize new and existing features

- Present design work to the user experience team, product team, leadership, and external partners for review and feedback

- Develop high-level strategies for Alexa Audio features in both the near and long term

- Collaborate with other design team members on frameworks, processes, design systems, and best practices

- Demonstrate leadership in driving design processes within the organization to refine strategy

About the team

Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The Amazon Devices and Services team designs and engineers high-profile consumer electronics, including Kindle eReaders, Fire tablets, Fire TV, Echo, Ring, Blink, Eero, Halo, Kuiper and Zoox. We are also the home of Alexa, an AI personal assistant to provide information, answer questions, play music, control your smart home and much more. Alexa is integrated into many of our products and partner products and many thousands of devices work with Alexa.

BASIC QUALIFICATIONS - 6+ years of design experience

- Have an available online portfolio

- Bachelor's degree in linguistics, cognitive science, psychology, human-computer interaction (HCI), design, or equivalent professional experience

- Experience working directly with developers for implementation of designs

- Experience in conducting user research or in partnership with a UX Researcher

PREFERRED QUALIFICATIONS - Professional experience in conversation or natural language interface design, particularly in spoken interactions

- Experience working with advanced machine learning pipelines

- Familiarity with voice design tools such as VoiceFlow, Adobe XD, Gliffy, Omnigraffle, or Visio

- Deep understanding and leadership in driving conversation design culture within organizations

- Ability to distill complex concepts and rapidly generate sample interactions across various options

- Capacity to manage ambiguity, work autonomously, and multitask in an agile environment

- Additional design skills in related fields, including prototyping multimodal interactions

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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