Customer Accounts - CUSTOMER ACCOUNT SPECIALIST
, CO, United States
Customer Accounts - CUSTOMER ACCOUNT SPECIALIST Krayden Inc. USA HQ, WESTMINSTER, Colorado, United States of America
Job Description Posted Monday, March 25, 2024 at 6:00 AM
CUSTOMER ACCOUNT SPECIALIST
About Us:
Krayden Inc. is a leading, technical distributor that partners with the industry’ premier suppliers to deliver engineered solutions, customized support and best in class responsiveness to our customers.
Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM’s/OEM’s.
Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.
Job Summary:
We are seeking a top-notch Customer Account Specialist who has a proven record of building and maintaining customer relationships and building rapport. The Customer Account Specialist relies on experience and judgment to productively serve the customer and be a cross-functional business partner to Sales, Inventory, and Accounting teams. This position requires being onsite Mon - Fri at our Westminster, CO office.
Key Responsibilities:
Enter and maintain orders and quotes.
Respond to Customer Service calls.
Enters sample requests.
Checks status of items on backorder through the system.
Contacts customers with status of backorders.
Processes MSDS, literature and other customer requests.
Oversee and updates special pricing in system.
Enters and track all repair and rental orders.
Expedite orders as requested.
Enters new customer data in the computer system.
Works with other departments to assist in generating the best customer experience.
Deliver exceptional customer service to the customers by responding to each request in a timely and courteous manner.
Assume responsibility for establishing and maintaining professional business.
Present a positive image of Krayden, Inc. by maintaining procedures.
Performs other duties as assigned related to Customer Service.
Perform duties to AS/ISO procedures and regulation standards/specifications.
Desired Skills and Experience:
High School degree required
Minimum 1-year prior telephone experience; Industry experience a plus+.
Strong PC and computer software experience
Microsoft Word, Outlook, Excel, PowerPoint, and CRM Software
Excellent communication skills (verbal and written)
Exceptional listening and probing skills
Ability to work effectively under pressure in a fast-paced environment
Bilingual (Spanish/English) is a nice to have
Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRA's, 401(K) Retirement Plan, tuition reimbursement & much more. Krayden Inc. is an Equal Opportunity Employer.
***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing and job responsibilities are subject to change in response to legitimate business needs or practices.***
Krayden Inc. USA HQ, WESTMINSTER, Colorado, United States of America
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