Director, Account Management

Chicago, IL, United States

Chicago Sports Network (CHSN) is seeking an experienced Director of Account Management to help drive digital and partnership revenue across the Company. This position will play a central role in the generation of revenue utilizing data, local and national marketing strategies to sell customized solutions for our clients. The role will report into the GM Partnerships & Digital Integrations.

The ideal candidate will have a proven track record of success driving revenue and winning new business along with a clear understanding of direct, programmatic, and social eco-systems. This is an opportunity to harness prior experience in advertising/media/marketing spaces and bring a combination of Industry relationships, product and client insights, optimize and expand our partnerships with clients. They must be a highly effective communicator (orally and written) and be able to successfully manage multiple priorities and team members.

Essential Duties and Responsibilities:

Lead a team of Account Managers to drive overall client success and own responsibility for the performance of advertising campaigns

Manage day-to-day communications around clients and their accounts both internally and externally

Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation for key accounts and earn repeat business

Work with the Sales team and cross-functional colleagues including product, marketing, operations, and data science to ensure client success and achieve defined KPIs

Execute on strategy that supports organizational goals

Adapt recommendations to suit varying client needs that creates win-win situations for both CHSN and its partners

Build strong relationships with clients, understand their businesses and upsell based on campaign KPIs and performance

Work with GM and Head of Commerce and strategic plans to develop and grow company's partnerships sales

Demonstrate understanding of the market trends, competitive landscape and customer needs

Collaborate with internal teams to develop customized client solutions

Drive revenue by establishing relationships across large and small ad agencies, independent agencies, and local clients

Proactively identify opportunities for creating new and impactful relationships

Deliver marketplace feedback and client challenges internally to help improve sales products and develop new solutions

Serve as an ambassador for the CHSN brand and mission in market, clearly explaining our unique value proposition and platform

Effectively problem-solve and manage both client and internal customer needs

Work with Sales team to develop and implement a comprehensive up-sell sales strategy to drive revenue growth

Collaborate with cross-functional teams to hit and exceed key performance indicators (KPIs) and develop dashboards and reports to track and measure performance against these metrics

Provide performance reporting and recommendations to enhance revenue growth for CHSN

Foster a culture of data-driven decision making within the organization, promoting the use of analytics to drive continuous improvement and innovation

Promote and sustain a positive work environment

Minimum Qualifications and Requirements: Bachelor's Degree

8+ years' experience in Account Management within the media/advertising/ad tech space, preferably with a focus or interest in the Sports industry

A minimum of 1 year managing an Account Management team

Proven track record of achieving and exceeding sales goals

Deep understanding of digital media including digital planning, optimization, direct and programmatic

Understanding of how advertisers measure media across app and web and any relevant third-party tools

Fluency across full-funnel campaigns e.g. brand, mid and lower funnel

Ability to build strong relationships with partners/clients and influence buying decisions

Expertise in putting together client reporting such as wrap reports & QBRs

Ability to tell a story with data through data trend analysis and presentations

Strong technical understanding and ability to troubleshoot

Willingness to attend in-person client meetings

Demonstrated experience in developing and growing new business

Proven experience with Microsoft suite (PowerPoint, Word, Excel, etc.)

Strong business acumen and high integrity

Excellent communication and presentation skills

Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines

The Chicago Sports Network (CHSN) will launch in October across multiple platforms. The network will air more than 300 live Blackhawks, Bulls and White Sox games annually and include pre- and postgame coverage while showing multisport programming 24 hours a day. CHSN will broadcast from studios located in both Chicago's United Center and Guaranteed Rate Field. The network will start airing Blackhawks and Bulls preseason games in October, showing White Sox games beginning in 2025.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other status protected by applicable law.

Job Questions:

Are you a current employee of NBC Sports Chicago?

Are you legally authorized to work in the US?

Will you now or in the future require sponsorship for employment visa status?

Are you at least 18 years of age or older?