Delivery Services Product Manager

Dublin, OH, United States

***Discover. Innovate. Collaborate. Inform. A few words we use to describe a career at OCLC.***

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society.

**The Delivery Services line of business has a vision to bring users their library, on demand.** Like Amazon, Netflix, Venmo, and Google library users expect services intuitively and conveniently, wherever theyre at *on demand*. The Delivery Services strategy aims to provide intuitive discovery, smart fulfillment, and a unified user account all backed by access to a massive inventory WorldCat

The **Delivery Services Product Manager** is an exciting, fast-paced role responsible for executing the Delivery Services strategy with rapid ideation, innovative business cases, and constant collaboration with end users. You will own execution of large, complex projects, ensuring the library on demand vision propagates to all aspects of the product development team. Put simply, you own defining product strategies that surprise and delight OCLC member libraries.

Following on collaboration with end users and libraries, this role initiates conversations with critical stakeholders such as community leaders, product marketing, sales, development, and UX/UI youre comfortable describing new ideas through the lens of your users. You have a keen product sense, a discerning eye, and high expectations for what quality solutions look like.

*You define what is valuable to member libraries and why.*

The Product Manager is responsible for the following deliverables: Produces product strategy, roadmaps, annual product plans, business cases, and monthly product reviews, launch plans, white papers, product presentations, market messaging, event support, competitive write-ups, user personas, and high-level requirements.

*You connect corporate and line of business initiatives to product initiatives.*

The Product Manager contributes to the following deliverables: Portfolio business plans, line of business strategies, portfolio roadmaps, metrics, and operational plans; portfolio progress plans and reviews; user requirements.

**Responsibilities**

*Product Strategy and Planning*

* Oversees market analysis and develops product strategy and business case

* Defines strategic product goals

* Contributes to product roadmap

* Collaborates on release plans with Development

* Collaborates with finance in the production of product budgets and forecasts

* Develops pricing strategies and product positioning plans which contribute to maximizing product profitability

*Leadership and Management*

* Provides leadership to cross-functional product workgroups. Leads Product management meetings. Resolves conflicts and drives consensus.

* Facilitates collaboration and communication and secures commitment between Development and Product Management and other divisional workgroups towards achievement of common goals.

* Develops and monitors progress on product roadmap

*Product Marketing Oversight and Consultation*

* Assists in the development of strategies for customer acquisition and retention; manages relationships with user groups and assists sales team in generation of marketing and awareness plans.

* Understands how and when to commission market research in order to develop and maintain expertise in markets served, alternative services, new technology, and related standards.

* Can generate appropriate information for market sizes by sector / territory and can generate market penetration statistics.

* Provides training and support to the sales and support team; may assist in significant sales calls.

* Analyses reasons for OCLC product wins and losses against competition and can provide meaningful information to aid product planning.

* Will work to define and rationalize user personas

* Will produce market/sector white papers

*Consultation on Portfolio Planning*

* Provides input into portfolio business plans, roadmaps, strategies, metrics, and progress reports and reviews

**Qualifications**

* Bachelors Degree or equivalent experience

* 2 to 4 years of experience in product, project, or program management

* 2 to 4 years of experience in product managing products or services

* Well-developed communication and presentation skills

* Strong understanding of the Product Management Lifecycle model

* Demonstrated collaboration with product users, designers, and researchers

* Experience leading cross functional workgroups

**Desired but not Required**

* 2 to 4 years of experience leading or substantively contributing to academic research, humanities preferred

* Youre an academic research SME that understands the importance of adapting to each stage of the . Assume your initial focus will be on Introduction.

* Masters or PhD Degree in Library & Information Science, Humanities, or equivalent combination of education and experience

* Experience defining and launching new idea or product concepts

* Experience in managing staff or team leadership

* Knowledge of OCLC products and services

* Experience with financial planning and financial forecasting

**Submitting Qualifications:**

If you are interested in applying for the Delivery Services Product Manager role, please submit the following:

* **Cover letter that details your qualifications. Also, please** **describe the value of the academic research process to an institution or to society, and why you think its a process worth investing in**

locationDublin, OH****Who we are:****

We are a non-profit global technology company that develops innovative services for libraries. Together with member libraries, we connect people to the resources they need to learn and grow, and ultimately, to transform the world. We connect libraries to other libraries, making their work more efficient and effective. Our large-scale, high-performance cloud computing services enable libraries to share data, work and resources to save money and better serve their communities.

****What we do:****

We are dedicated and passionate about librariesand helping them change lives. Our goal is to provide innovative technologies for every library to help them meet the demands of a rapidly changing digital world. Our success depends on our ability to deliver new, high-quality features and stable, scalable solutions for libraries.

****Live our values:****

New ideas. Open dialog. Hard work. Recognition. Purpose.

We offer a dynamic, fulfilling work environment that is productive, collaborative, innovativeand fun. We are consistently rated among the top employers within Central Ohio and across the IT landscape. There is a strong, team-based culture where everyone is appreciated and focused on common goals. You will make a difference.

OCLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are interested in applying for employment with OCLC and need special assistance or an accommodation to apply for a posted position, contact our Human Resources Department at +1-614-764-6000 or email at [email protected]