Senior Data Analyst

Boston, MA, United States

GBFB Overview

Through the compassion and commitment of our supporters, staff, partners and volunteers, The Greater Boston Food Bank (GBFB) takes a bold, innovative and multi-pronged approach to achieve our mission to end hunger here. GBFB is the largest hunger-relief organization in New England and among the largest food banks in the country. We are committed to increasing our food distribution to provide three meals a day to every person in need in Eastern Massachusetts while supporting healthy lives and healthy communities. Our progress toward this goal is documented by town on our interactive map.

The Greater Boston Food Bank is a member of Feeding America, the nation’s largest hunger-relief organization.

Through compassion and action, together we can create a hunger free Eastern Massachusetts.

GBFB Team Members will support the Mission to End Hunger Here. They will live our Team Member Values of Team Member Wellbeing, Teamwork, Diversity Equity and Inclusion, Respect, Trust and Our Eastern Massachusetts Community.

GBFB Core Competencies

GBFB Core Competencies summarize the capabilities that are important across all jobs and that we believe collectively contribute to GBFB’s overall success. We believe they support our mission and our values. At the same time, the expected behaviors as they relate to Core Competencies may vary according to the specific job duties, requirements, and level within the organization. Core Competences are usually interpersonal and strategic and are at the heart of how we do our work.

The GBFB Competency Framework focuses on six Core Competencies:

Contributes to a High Performing Team

Builds a Shared Commitment

Empowers Others

Drives Continual Improvement

Communicates Collaboratively

Displays Authenticity and Transparency

Affirmative Action/EEO statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GBFB is considered an essential response organization in times of disaster. As such, Team Members are expected to report to GBFB locations as required, after securing the safety of their families, and may be asked to perform duties that are critical (but outside of their regularly assigned duties) in times of disaster.

Job Title: Senior Data Analyst

FLSA Classification: Exempt

Reports to: Senior Director of Business and Data Analytics

Position Summary

The Senior Data Analyst will analyze and assess the needs of food insecure individuals across Eastern MA, lead the program to advance self-service reporting at GBFB, and will create powerful visualizations and insights using internal and external data to support GBFB and its network of hunger relief partners’ ability to efficiently, effectively, and equitably serve MA residents experiencing food insecurity. They will work collaboratively with the other members of the Business and Data Analytics team and share the team’s goal of growing GBFB’s data management program, empowering self-service reporting, and driving data-informed insights & action across GBFB.

Role & Responsibilities Responsible for designing, creating, and maintaining reports and dashboards using Power BI and other data visualization and analytics tools.

Collaborates with team members across the organization as well as external partners to develop powerful, user-friendly tools using a variety of complex datasets to provide meaningful and accessible insights.

Leads the Power BI self-service program including design and implementation elements and acts as an educator and resource for program participants.

Responsible for producing local estimates and maintaining data pertaining to food insecurity and hunger relief efforts across Eastern MA to identify communities that are under- or inequitably resourced to meet the nutritious food and dietary preferences of its residents.

Acts as primary resource for GIS needs, maintaining Power BI and ArcGIS Online maps and related dashboards.

Acts as primary resource for standard data requests through the monitoring of inquiries and responding within a timely manner, identifying request priority, and elevating or deferring to others as necessary.

Responsible for completing monthly, quarterly, and annual internal and external reporting.

Collaborates with the Advancement Team members regarding grant applications, fundraising opportunities, donor volunteer experiences, etc.

Supports the growth of the Service Insights client data collection effort.

Responsible for the administration of surveys to assess the needs, trends, and capacity of GBFB’s network of distribution partners and the clients they serve as well as internal surveys; analyzing survey results and creating reports and presentations to share findings with a diverse set of stakeholders.

Supports the Development and implementation of research and data analyses strategies to better understand the needs and disadvantages of those experiencing food insecurity including racial inequity, housing, unemployment, etc.; keeping GBFB up to date as new data becomes available and explaining any changes and causal elements.

Identifies external research and datasets to inform GBFB’s operations and strategy.

Acts as backup to, and collaborates with, Senior Data Analyst in converting GBFB’s business needs into reporting requirements, supporting the data governance program, and maintaining SQL views.

Acts as backup to, and collaborates with, Data Engineer in maintaining and troubleshooting Azure Synapse data warehouse and related processes.

Maintains Standard Operating Procedures.

Skills & Qualifications

These explain a candidate’s qualities as they relate to a job and determine if they can step into the role.

Skills: Ability to transform complex data into accessible visualizations.

Ability to transform business needs into report requirements.

Strong listening and verbal communication skills.

Strong written communication and technical documentation skills.

Strong relationship building and interpersonal skills.

Ability to accept constructive feedback and produce work that incorporates a diverse range of perspectives.

Ability to analyze large and diverse data sets.

Ability to create professional comprehensive reports and summaries.

Comfortable presenting to both internal and external audiences.

Strong general computer skills and ability to learn new software.

Proficient in DAX and Power Query M formula languages

Some knowledge of SQL and/or other programming languages

Strong organization skills.

Project Management and Planning skills.

Ability to multi-task and manage tight deadlines.

Flexibility and adaptability to emerging and changing priorities.

Knowledge of data governance and data quality management concepts.

Knowledge of data warehousing concepts.

Sensitivity to issues affecting low-income, food insecure populations.

Qualifications: MS in Data Science or similar field with 3+ years of data-focused work experience; BS in Data Science or similar field with minimum of 5 years of experience working in a Data-focused role; or 5+ years of data-focused work experience including 3+ years in a Senior Data Management/Analyst role required.

Experience in quantitative analysis and data visualization required.

Proficient in Microsoft Office Suite and Power BI required.

Experience with GIS required; ArcGIS preferred.

Experience with other BI and data analytics software preferred.

Experience with Power Automate preferred.

Experience working with relational databases required.

Experience working with data warehouses preferred.

Experience with Netsuite, Salesforce preferred.

Minimum of 2 years of experience working with a nonprofit organization preferred.

Experience working in an Agile or similar environment that emphasizes continuous collaboration and improvement preferred.

Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands Ability to work in an office environment.

Ability to work remotely both independently and collaboratively using connectivity tools like Zoom and MS Teams.

Ability to sit for up to 3 hours at a time.

Work Environment The job is performed indoors in a traditional office setting.

Remote, high-speed internet access required.

Some weekend and evening hours are periodically required.

This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy. In-office time is used primarily for team meetings and formal and informal collaboration necessary to foster and support a positive work culture. This schedule is subject to change based on organizational needs.

Travel Required – Yes

Hybrid