Senior Process Transformation Lead - Operations_

Atlanta

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

SUMMARY

The Process Discovery team for U.S. Bank Operations is a part of the Process, Transformation & Automation group, and is a central resource to support identification and evaluation of process improvement and automation opportunities. The team solves challenging and complex operational problems across various functions, providing a broad exposure across Operations. Simplification, speed, and efficiency is a critical part of our strategy, and as a xx, you will play a critical role in driving our strategy forward. You will collaborate closely with cross-functional teams and senior leadership to identify opportunities and translate them into actionable plans and ensure their effective execution.

Your expertise in process analytics, project management, communication, and problem-solving will be essential to deliver results and achieve our business objectives. You will work in a collaborative fashion with a large cross section of stakeholders, partners and other SMEs. You must be able to combine a high-level strategic approach, with an ability for detailed and hands-on discovery work needed for the success of the business. Work includes analysis and measurement the effectiveness of existing business processes and developing sustainable, repeatable, and quantifiable business process improvements.

RESPONSIBILITIES

- Assessment, design, and execution planning for of process improvement initiatives:

< Conduct data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for process improvements, automation, and optimizations.

< Synthesize insights, draw conclusions, and develop solutions to reduce complexity, improve customer and employee experience, increase productivity, and reduce costs. Formulate recommendations and actionable implementation plans.

< Provide objective advice, expertise, and specialist skills with the aim of creating value, maximizing growth, or improving business performance.

< Translate insights and recommendations into presentable slides and build a cohesive story.

- Collaboration and partnership with Business Lines:

< Manage and grow stakeholder relationships to gather feedback, learn from successes and failures, and apply insights to enhance future work.

< Foster strong working relationships with various departments and SMEs.

< Support to business line leaders to ensure success adoption and integration of new processes while promoting standards and tools for ongoing use within the business.

< Promote culture of ongoing continuous improvement.

< Provide guidance and support to teams in navigating through change and uncertainty. Build change management communication plans.

- Establish KPIs to measure effectiveness of process improvement initiatives.

- Prepare regular reports and presentations for senior management, highlighting progress, challenges, and recommended actions.

- Participates in the identification and assessment of potential new projects.

- Collaboration and partnerships with Finance & Risk Partners.

REQUIRED

- 10 or more years of related experience.

- Bachelor's degree, or equivalent work experience.

PREFERRED

- Strong analytical and problem-solving skills with the ability to gather and interpret data to inform decision-making.

- Effective verbal and written presentation and communication skills.

- Exceptional leadership skills with the ability to motivate and inspire cross-functional teams and influence without authority.

- Ability to multitask, prioritize effectively, and manage competing priorities, and comfortable working through ambiguity.

- Ability to work closely with colleagues at all levels, from senior business leaders to front line staff.

- Ownership mindset and doer mindset.

- Experience in management consulting.

- Training/certification in Lean Management System, Lean Six Sigma, Process improvement, and project management methodologies/tools.

- Experience with Automation and Technology and its delivery cycle.

- Graduate degree.

This position offers a hybrid/flexible schedule which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

\#USBOps

\#OpsTE

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (sbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (ov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (sbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $129,455.00 - $152,300.00 - $167,530.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.