NETWORK ENGINEER
Westfield, MA, United States
DETAILED LIST OF JOB DUTIES AND RESPONSIBILTIES: (but not limited to)
Respond and resolve tickets/ incidents related to customer support or updates
Support, trouble shoot and configure remote access to assist network users with connectivity to HHS
network from non-magnet connections
Troubleshoot and resolve Network issues/ infrastructure Configure and maintain backup and restore
process to include swapping tapes, restoring files, and transfer of media
Install, configure, and support state issued mobile devices
Review server event logs daily to ensure optimal performance and identify potential issues
Implementation of EOHHS IT enterprise images for Desktops /Laptops
Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System
patches, or other mandated software upgrades
Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or
unplanned) to minimize user impact
Assist Telecom with movement of IP phones and other groups with installation/ movement of assets
Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
Maintain disaster recovery package for servers and build/ restore servers
Manage site specific network infrastructure & server support projects; leading meetings to ensure resources
are maximized
QUALIFICATIONS: Preferred Knowledge, Skills & Abilities:
Three (3) years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a
healthcare or hospital setting
Three (3) years of relevant experience working in a collaborative, customer service focused environment
that used a multi-channel (email, chat, phone, WebEx) setting for communication
Excellent communication and writing skills with the ability to clearly communicate technical concepts to
both technical and non-technical audiences
Proficient experience with at least one ticketing system with the ability to take notes and record all
interactions and steps taken with the users. ServiceNow preferred
Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel,
PowerPoint, Access, Skype, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
Working knowledge and hands-on experience with the following skillsets:
Microsoft Windows 10/11
Active Directory/Azure
Server Operating Systems 2008 - 2019
Local Area Networks (physical and logical)
SCCM/Intune
SCCM
Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
Basic security measures and requirements
Basic Networking knowledge and understanding
Mobile Support - Apple iOS and Android.
Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines
governing all EOHHS activities
Valid driver's license with clean driving record. The incumbent will be driving their own vehicle for job
related purpose to agency supported sites.
Education and Certifications:
Bachelor's degree in Computer Science, Information Systems, Business Administration or other related
field, or equivalent work experience
Microsoft certifications is desirable, but not required