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NETWORK ENGINEER

Westfield, MA, United States

DETAILED LIST OF JOB DUTIES AND RESPONSIBILTIES: (but not limited to)

Respond and resolve tickets/ incidents related to customer support or updates

Support, trouble shoot and configure remote access to assist network users with connectivity to HHS

network from non-magnet connections

Troubleshoot and resolve Network issues/ infrastructure Configure and maintain backup and restore

process to include swapping tapes, restoring files, and transfer of media

Install, configure, and support state issued mobile devices

Review server event logs daily to ensure optimal performance and identify potential issues

Implementation of EOHHS IT enterprise images for Desktops /Laptops

Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System

patches, or other mandated software upgrades

Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or

unplanned) to minimize user impact

Assist Telecom with movement of IP phones and other groups with installation/ movement of assets

Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources

Maintain disaster recovery package for servers and build/ restore servers

Manage site specific network infrastructure & server support projects; leading meetings to ensure resources

are maximized

QUALIFICATIONS: Preferred Knowledge, Skills & Abilities:

Three (3) years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a

healthcare or hospital setting

Three (3) years of relevant experience working in a collaborative, customer service focused environment

that used a multi-channel (email, chat, phone, WebEx) setting for communication

Excellent communication and writing skills with the ability to clearly communicate technical concepts to

both technical and non-technical audiences

Proficient experience with at least one ticketing system with the ability to take notes and record all

interactions and steps taken with the users. ServiceNow preferred

Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel,

PowerPoint, Access, Skype, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN

Working knowledge and hands-on experience with the following skillsets:

Microsoft Windows 10/11

Active Directory/Azure

Server Operating Systems 2008 - 2019

Local Area Networks (physical and logical)

SCCM/Intune

SCCM

Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals

Basic security measures and requirements

Basic Networking knowledge and understanding

Mobile Support - Apple iOS and Android.

Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines

governing all EOHHS activities

Valid driver's license with clean driving record. The incumbent will be driving their own vehicle for job

related purpose to agency supported sites.

Education and Certifications:

Bachelor's degree in Computer Science, Information Systems, Business Administration or other related

field, or equivalent work experience

Microsoft certifications is desirable, but not required

Apply

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NETWORK ENGINEER jobs in Westfield, MA, United States

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