Practice Manager (West Hollywood)
Los Angeles, CA, United States
Role Title: Clinic Manager
Location : West Hollywood
Compensation Range: Per California Pay Transparency Laws (as of Jan 1, 2022), the compensation range for this role ($90,000-$120,000)
Role Summary: As the Tia Clinic Manager, you directly own operational policies and procedures, financials & performance, and patient & staff experience for the clinics you manage. You will work closely with our clinician managers to ensure your clinic(s) hit overall performance targets. You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. This is an in-person role and the expectation is that you will be on-site at the clinics you manage.
Tia Company values you "spike" on:
Lead with compassion
Achieve excellence, with regard to impact over effort
Ownership mentality
Experiment always, despite the possibility of failure
Practice a meritocracy of ideas
You approach ambiguity with excitement and readiness to problem-solve
Teamwork-centric but with respect for top down directives when necessary
Act as a pack, not a lone wolf
Find joy and gratitude every day
Abilities: Ability to connect with others, exudes empathy and compassion
Self-motivated
Team player
Excellent communicator
Excellent client-service orientation
Extremely good at prioritization
Highly organized
Process-oriented thinking
Ability to drive to decisions
High EQ- good interpersonal communication + empathy
Great time management
Problem perception + escalation
Creative problem-solving
Ability to manage and communicate up
Can navigate ambiguity
"Rallies the troops"
Skills: Proficiency in MS/Google Suite
Budget and P&L management
Ability to interpret & act on performance metrics
Customer service skills
Process of creating and implementing SOPs
Problem perception + escalation
Recruiting & hiring processes
Skills to motivate. You can build a team of leaders
Talent magnet / people management
Must thrive in a start-up environment, be comfortable with change, and effective at change management for your team
Responsibilities: Responsible for hiring, onboarding & training of clinic administrative staff
Create staff schedules, manage payroll, talent development for your team
Assist in the opening of new clinics
Maintain Tia space cleanliness & hospitality standards
Monitor & manage clinic financials- including external vendors, supply costs, wage rates
In partnership with clinician managers, implement processes to ensure clinic hits quality of care, compliance, & financial goals
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Manage the patient feedback escalation process for your market by ensuring feedback is escalated to the right stakeholders and resolved, and that the patient feels heard
Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
Act as a representative of Tia to potential members, health system partners, etc. via clinic tours & external meetings
Ensure clinic operations run smoothly, including ownership of all systems and processes
Participate in the product feedback and development cycle
Set the tone and intention of your clinic to inspire positive collaboration with your team by acting as a pack, not a lone wolf
Additional Information: Must be able to work some flexible/non-traditional hours including occasional weekends and some holidays
Proven leadership in the healthcare industry
At least 2 years of management experience (multi-unit experience is a plus)
Hospitality background a plus
Medical, dental, and vision benefits
Paid holidays, vacation, and sick leave
401k benefits
Open to travel 5% of the job (outside of managed clinics- to other markets, offsites, new space openings)
About Us:
Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger - setting a new standard of care for women everywhere.
Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its "whole-woman, whole-life" model to more than 100,000 women by 2023. We'll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire livesfrom puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.
We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.
Tia is building a culture of excellence - in people, process and product. This is our northstar value;
What is excellence, exactly?
Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.
We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:
A drive to constantly improve through experimentation , reflection. and an insatiable growth mindset - said another way, we're energized by the possibility of invention, innovation, and iteration
Being present in and grateful for the journey - not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
Asking why, then why again - because accepting "this is just the way it is" is not good enough
Grit & perseverance - a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others
A commitment to uncovering talents to unlock "rock star" potential across every individual
Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision - a world in which every woman can achieve optimal health, as defined by herself.
Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target - one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit - the journey, not the finish line - that truly embodies excellence.
Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us !
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