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Crescens
Charlotte, NC, United States
Job Title: IT Service Desk Analyst Location: Charlotte, NC Duration: 6+ Months ** This is a hybrid position. The candidate will be required to work onsite in Charlotte, NC at least two days a week** Job Description: The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardwa
Job Source: CrescensGlobal Support and Development
Charlotte, NC, United States
*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States. Position Title: Information Service Desk Technician Supervisor's Title: IT Manager Exemption Status: Non-exempt Positions Supervised: None Location: Charlotte, NC with travel to other locations as needed Term: 6 months BACKGROUND:
Job Source: Global Support and DevelopmentPaul Mitchell Schools
Charlotte
Job Description Job Description Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most
Job Source: Paul Mitchell SchoolsMoore & Van Allen
Charlotte, NC, United States
Moore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced IT Service Desk Analyst to join its Charlotte, NC team.This full-time position, with our Information Technology team will be responsible providing first-level support for all MVA users and offices. This in
Job Source: Moore & Van AllenPaul Mitchell Schools
Charlotte, NC, United States
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who a
Job Source: Paul Mitchell SchoolsPaul Mitchell Schools
Charlotte, NC, United States
Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who a
Job Source: Paul Mitchell SchoolsDelaney Advantage Technologies
Charlotte
Job Description Job Description Delaney Advantage Technologies , LLC is a Verified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the Department of Veteran Affairs (VA) that specializes in sustainable Information Technology solutions for the Federal government. Founded in 2014, our team provides experience-based solutions across our
Job Source: Delaney Advantage TechnologiesHomewood Suites by Hilton Davidson
Davidson, NC, United States
Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Supervisor? We’re hiring a hotel front desk supervisor to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. App
Job Source: Homewood Suites by Hilton DavidsonCharlotte, NC, United States
Job Title: IT Service Desk Agent
Location: Charlotte, NC-Hybrid
Duration: 4 Months
Note: This is a hybrid position . The candidate will be required to work onsite at least two days a week in Charlotte, NC.
Job Description:
The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies.
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Required Skills: Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Previous experience providing IT support by phone/email.
IT Service Desk Agent jobs in Charlotte, NC, United States
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