Patient Care Coordinator
Acton, MA, United States
Overview:
Monday - Friday 8am - 5pm
Hybrid in Concord MA
Are you an experienced Medical Assistant looking for an opportunity to directly impact patient care? Come to work for APDerm as a Patient Care Coordinator and take advantage of our competitive pay, comprehensive benefits package, and opportunities for growth, to include:
Generous Tuition Reimbursement that can be used for Medical Assistant certification programs
Free Botox
40% discount on cosmetic services and skincare products
Comprehensive benefits package to include health, dental, 401(k) with generous company match, health savings account (HSA), generous PTO and holidays, and much more!
APDerm is looking to hire experienced Medical Assistants that are interested in a high growth opportunity. Our Patient Care Coordinators are experienced Medical Assistants that interact with patients and their families in initiating the planned care, to include:
Provide education information to patients and their families
Explain treatments, procedures, medication(s) and continuing care following treatment
Collaborate internally with various departments to ensure appropriate scheduling, lab results and recordkeeping
Responsibilities: Answer and address incoming patient clinical calls, RX, PA
Type up phone notes/cases and route to providers regarding patient concerns
Place phone calls to the patients regarding answers to concerns
Call and inform patient of pathology/ lab results
Schedule patients for surgeries (excision, etc.)
Retrieve patient information from PCP or specialists office
Obtain from affiliated labs patient results on cultures, biopsies, etc.
Fax reports per request of outside providers
Maintain the PA/ RX buckets
Support and assist with ePath and procedure scheduling as needed
Check patient portal messages, route to provider accordingly
Ensures accurate notes of all consultations and treatments are recorded in the patients record
Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community
Reduce conflict and increase patient satisfaction whenever possible through timely response to calls
Prioritizes work tasks and services and completes tasks in a timely manner
Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems)
THIS POSITION REQUIRES WORK TO BE PERFORMED AT A CENTRAL LOCATION / EMPLOYEE MUST BE ABLE TO SUPPORT MULTIPLE OFFICES
Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
Support APDerms mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.
Qualifications: Certification as a Medical Assistant is required
Triage experience is preferred
Dermatalogy experience preferred