Technology Specialist
Duarte, CA, United States
Job Description
· This position provides second level support in a MAC and/or PC computer based environment including troubleshooting and resolving problems and providing first-line customer service.
· This position provides support for PC and MAC computers and is responsible for the replacement of existing machines with the latest hardware and software platforms for MAC.
· This position also utilizes the latest MAC OS, Parallels and Bootcamp Virtual Machine Configurations, Safari/Firefox browser support along with support and installation of Microsoft Office for MAC.
· Provide first-line support in the event of PC or MAC software/hardware problems, mobile device, telecommunications, or audiovisual issues, including training and technical assistance to the end user as required.
· Primary Support for PC and MAC computers, perform MAC OS updates, help evaluate new MAC hardware and software systems implemented.
· Provide support for the telecommunication or audiovisual issues in various settings (Clinical, Research, General Business, Meetings).
· May Assist in the implementation of telecommunication and audiovisual systems.
· May provide production and post production video/slide show editing, splicing, sound track synchronizing and other related audio visual technical work.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
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Skills and Requirements
Three (3) years desktop computer and PC hardware/software support including peripherals in a high volume setting.
o Ideally this includes experience with mobile devices and PDAs.
o General troubleshooting and experience with Local Area Networks required for all.
o Strong customer service is a must. A+ Certification, or equivalent certification relevant to PC support, Telecommunications, or Audiovisual with two (2) months of employment null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].