General Manager

Waterbury, CT, United States

JOB SUMMARY

Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.

RESPONSIBILITIES

PEOPLE

Hire, train, and provide mentorship to the staff to further develop their skills

Cultivate a team environment that provides exceptional customer service

Implement and execute all staff training programs

Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability

Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity

Ensure execution of all employee recognition and incentive programs as documented

Maintain a strong community presence through partnership with community and business organizations

OPERATIONS Maintain a safe, clean, and secure environment for all guests and staff

Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives

Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies

Provide direction to the management team and ensure all staff members perform at a consistently high level

Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards

Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals

Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience

FINANCIALS Capitalize business opportunities in the market area by executing company marketing strategies to drive sales

Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering

Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business

Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets

QUALIFICATIONS Ability to enthusiastically interact with others

Strong character and exercises good judgment in decision-making

Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants

3+ years of experience in Facility Operations & Management required

Demonstrated ability in developing team members in areas of responsibility

Demonstrated ability to achieve expected store financial results in areas of responsibility

Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude

Professional grooming and conduct must be constantly displayed

Adaptability, flexibility, and general enthusiasm for the business

Strong communication skills; ability to write and verbally communicate in a clear and concise manner

Ability to establish working relationships with all employees, management, and vendors

Ability to maintain and project professionalism, internally and externally, at all times

Ability to establish and communicate a vision for the park

Flexible in approach; can readily adapt to business and team needs and changes

Ability to hold oneself accountable for high personal standards of conduct and professionalism

Appreciation of diversity (thought, ethnic, gender, etc.)

Innovative and strategic thinker

WHO WILL SUCCEED IN THIS ROLE

Our staff and guests are important to us and should be to you as well. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority of younger staff. Encouraging and helping them grow professionally and personally as they enter the workforce. Teaching them positive guest service skills to provide a fun, safe experience for our guests all while ensuring the GM tasks are being completed to control costs and drive revenue.

If this is you, apply now! The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

JOB SUMMARY

Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.

RESPONSIBILITIES PEOPLE Hire, train, and provide mentorship to the staff to further develop their skills

Cultivate a team environment that provides exceptional customer service

Implement and execute all staff training programs

Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability

Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity

Ensure execution of all employee recognition and incentive programs as documented

Maintain a strong community presence through partnership with community and business organizations

OPERATIONS Maintain a safe, clean, and secure environment for all guests and staff

Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives

Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies

Provide direction to the management team and ensure all staff members perform at a consistently high level

Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards

Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals

Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience

FINANCIALS Capitalize business opportunities in the market area by executing company marketing strategies to drive sales

Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering

Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business

Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets

QUALIFICATIONS Ability to enthusiastically interact with others

Strong character and exercises good judgment in decision-making

Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants

3+ years of experience in Facility Operations & Management required

Demonstrated ability in developing team members in areas of responsibility

Demonstrated ability to achieve expected store financial results in areas of responsibility

Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude

Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)

Professional grooming and conduct must be constantly displayed

Adaptability, flexibility, and general enthusiasm for the business

Strong communication skills; ability to write and verbally communicate in a clear and concise manner

Ability to establish working relationships with all employees, management, and vendors

Ability to maintain and project professionalism, internally and externally, at all times

Ability to establish and communicate a vision for the park

Flexible in approach; can readily adapt to business and team needs and changes

Ability to hold oneself accountable for high personal standards of conduct and professionalism

Appreciation of diversity (thought, ethnic, gender, etc.)

Innovative and strategic thinker

WHO WILL SUCCEED IN THIS ROLE

Our staff and guests are important to us and should be to you as well. For many of our staff, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority of younger staff. Encouraging and helping them grow professionally and personally as they enter the workforce. Teaching them positive guest service skills to provide a fun, safe experience for our guests all while ensuring the GM tasks are being completed to control costs and drive revenue.

If this is you, apply now! The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. ABOUT URBAN AIR ADVENTURE PARKS Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Waterbury is an equal opportunity employer.

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