Customer Service Representative - NW Austin
Austin, TX, United States
Great Opportunity!
The heart of Tower Loan lies with our Customer Service Representative! Our representatives provide the best experience to our customers to earn their continued business. At Tower Loan, we provide the resources for a long and prosperous career with additional growth opportunities! Whether you spend your career providing the customer experience that keeps us going or move into leadership roles, we have a place for you!
About Us:
Tower Loan, one of America's largest privately-owned Consumer Finance companies, has been lending money to our customers for personal loans, home equity loans, and retail sales financing for over 80 years.
For more information about us, visit www.towerloan.com
To see customer reviews (4.7/5.0), visit https://www.trustpilot.com/review/towerloan.com
Other Details: Full Time
Pay Rate: $18 / hour
Additional Pay: Additional earning potential based on performance
Hours: 8:30 am - 5:30 pm, M-F; overtime may be required based on operational needs
Benefits & Advantages: Skill development & growth opportunities
Complete position-based training program
Coaching and mentorship
Strong hire-from-within policy
Comprehensive benefit package
Awards, recognition, & appreciation
Essential Job Functions: Demonstrate a high level of customer assistance by phone and in-person
Receive and record payments in customer accounts
Market to current and former customers over the phone and in-person for additional business
Maintain and secure cash drawer and accounting activities (i.e. balancing and preparing deposits)
Perform office administrative activities including, but not limited to, checking branch mail, filing, office supplies, etc.
Investigate credit and process loan applications
Perform all other duties and responsibilities as assigned
Qualifications: Bilingual preferred (English/Spanish)
High school diploma or equivalent
Effective communication and time management skills
Reliable personal transportation with insurance
Ability to stand and sit for long periods of time
Ability to lift and maneuver up to 20 pounds
How to Apply:
Click the apply button in the top corner of the screen OR Text " TLJobs " to 601-565-4541