Patient Services Associate - Front Desk - Bilingual Spanish
New Orleans, LA, United States
Patient Services Associate - Front Desk - Bilingual Spanish
At St. Thomas Community Health Center our mission is to provide culturally competent healthcare of the highest quality, regardless of the patient's ability to pay. Central to our mission is to acknowledging the role of institutional racism as causative of these disparities. As such, our work is directed toward becoming an antiracist institution.
Job Summary
A Patient Services Associate - Front Desk plays a crucial role in providing excellent customer service, ensuring patient satisfaction, and contributing to the efficient operation of the clinic. They serve as the first point of contact for patients and help facilitate a smooth and organized patient experience.
Responsibilities
Greeting and checking in patients: Welcoming patients as they arrive, verifying their personal and insurance information.
Scheduling appointments: Assisting patients in scheduling appointments, coordinating with healthcare providers,
Answering phone calls: Handling incoming calls from patients, addressing their inquiries, and providing accurate and helpful information.
Insurance verification and billing: Verifying patient insurance coverage, obtaining necessary authorizations, and explaining insurance benefits and coverage to patients.
Maintaining patient records: Ensuring accurate and up-to-date patient records,
Coordinating referrals and follow-ups: Assisting patients in scheduling referrals to specialists or other healthcare providers as required
Managing the waiting area: Ensuring a clean, organized, and comfortable waiting area for patients.
Assisting with administrative tasks: Supporting the clinic's administrative functions, such as filing documents, organizing paperwork, and maintaining office supplies.
Providing exceptional customer service: Ensuring a positive and professional experience for patients through effective communication, empathy, and active listening
Qualifications
Required: At least 2 years of college
Experience with Microsoft Office Suite, email and internet
Strong written/verbal communication skills
Excellent Customer Service skills
Maintaining patient confidentiality and adhering to privacy regulations such as HIPAA
Bilingual Spanish
Preferred: Experience handling heavy call volume and multi-line phone system
Knowledge of medical terminology
Associate's Degree or additional training
St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are: Medical
Dental
Vision
Life Insurance
Accidental Death & Dismemberment
Short-Term Disability
Long-Term Disability
401K with match
PTO
Paid Holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law